FAQ

Frequently Asked Questions

What are the prices for your services?
Orkin’s goal is to give each customer a customized plan. Each service plan takes into consideration your home, insect problem, and surrounding environment. Contact your local Orkin Pest Control Branch office to discuss pricing for your home.
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Do you provide bed bug extermination service? If so, how much does it cost?
Getting rid of bed bugs can be very difficult. Controling bed bugs can take time and multiple follow-up treatments. When treatment is needed, pricing will depend on the size of the area to be treated as well as the type of treatment. The first step in this process is to call your local Orkin Pest Control Branch location and request a bed bug inspection.
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I have roaches inside my one-story home that measures 2,400 square feet. I want to know how much this service would cost me.
The conditions on each property are different. Quotes on cost of services are best handled locally by calling your local Orkin Branch Office and set up the inspection.
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How do I find a good exterminator or pest control service provider?
At Orkin, we believe you should feel comfortable with the company you select. Your pest control company should be: 1) a qualified and licensed professional extermination company; 2) a member of national and state pest management associations; and 3) an NPMA QualityPro company.
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What can I expect during an Orkin Service visit?
Each time we visit the home, your Orkin Man will A.I.M. to protect your home by: assessing the problem areas, partnering with you to implement the right solutions, and continue monitoring your home. Visits vary in length, depending on the problem and its solution. At the end of our service, we will provide you with comprehensive documentation on everything we saw and did during our inspection.
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I thought Orkin only serviced residential customers. When did you start work in the commercial area?
Orkin is one of the largest providers of commercial pest control services in the U.S. While Orkin formally announced the formation of our Commercial Division in 1996, Orkin has been servicing businesses since its inception in 1901. Every one of Orkin’s more than 400 branches are trained and equipped to handle pest problems in commercial establishments.
What should I look for in a pest management provider?
While there are hundreds of pest management professionals to choose from, they are not all the same. It is important to do some homework to ensure that the pest control provider you choose can handle your pest problem. Start by asking the following questions:

  • Does the company have a good reputation?
  • Do they specialize in commercial pest control?
  • Are they knowledgeable about my business and the unique challenges we face regarding pest control?
  • Do they have a thorough training program?
  • Do they guarantee their work?
  • Are they financially sound so they can back up their guarantee?
  • Are they licensed?
  • Are their employees security screened?
  • Are they knowledgeable about the regulatory issues in my business pertaining to pest control, sanitation and related issues?
My current provider has been spraying my facility for a pest problem, but the bugs keep coming back. What’s the problem?
Effective pest control involves much more than just applying pesticide. To combat any pest problem, it is critical to do a comprehensive inspection of the facility to correctly identify the pest, locate harborage areas and to identify possible entry points. All potential pest-entry points should be sealed. Pesticides should be used only as needed and when targeting a specific pest species. Using pesticides improperly may even cause pest infestations to worsen. For best results, you may want to consult another professional pest control company to take advantage of their knowledge and training to combat pest problems. Orkin offers free consultations. Schedule one today.
How does Orkin’s service differ from commercial pest management programs offered by other companies?
Many companies offer a cookie-cutter approach to pest management—applying the same programs to every kind of business. Orkin recognizes that every industry and every business is unique in its pest control needs, and the methods used to exclude or eliminate pests must be customized to each environment.
How does Orkin help prevent pests?
In addition to an intensive training program for commercial pest specialists, Orkin uses an Integrated Pest Management (IPM) approach to help control pests.
What is Integrated Pest Management (IPM)?
Integrated Pest Management, or IPM, is an environmentally responsible approach to pest management that takes advantage of all pest management options. At the most basic level, IPM practitioners recognize that pests seek habitats that provide their essential needs for survival, such as food, water, and shelter. By removing some of these basic elements, or by blocking access to them, IPM programs can impose a significant degree of control over pests before chemical pesticides are employed.
What kind of training and certification do Orkin commercial pest specialists undergo?
Each Orkin commercial specialist completes formal accredited class work from Purdue University and learns treatment techniques that conform to standards set by AIB International, NSF Cook & Thurber, Silliker, SQF, and many others.
If I have a pest problem between my regularly scheduled service call, how quickly will an Orkin commercial pest specialist arrive?
With Orkin service, you’ll be assigned a direct priority line to our national customer service department. In the event of a pest sighting, we can respond to the problem within 24 hours of your call or faster if your contract requires a faster service call.
How does Orkin guarantee its services?
We’re so confident in the effectiveness of our program, we offer a Triple Guarantee.

24-Hour Response Guarantee

When you see a pest, you need service right away. Orkin makes it easy with a direct priority line to our national customer service department and to your local branch, where your request will receive a response within 24 hours.

360° Satisfaction Guarantee

After you choose Orkin, we provide a 60-day guarantee of our service. If you’re not satisfied after the first 60 days, we reimburse you in full.

At any time, if you are not completely satisfied with results of your regularly scheduled service, Orkin will provide complimentary service for up to 60 days until you’re satisfied.
If you are still dissatisfied after 60 days of Orkin’s complimentary service and you wish to cancel our service, we will pay for the first 60 days of regular service by another provider of your choice.

Reimbursement Guarantee

If your company is fined by a regulatory agency due solely to a pest infestation, Orkin will reimburse you for any fines paid, not to exceed $50,000*.

Foodservice and Hospitality Customers

Should your customer see a roach, rat, or mouse in your establishment after 60 days of service, Orkin will:

Repay, either you or the customers as appropriate, the reasonable charges incurred by the customer at time of sighting. Invite the customer back as Orkin’s guest for a meal or room charge, as appropriate.**
Repay, either you or the customers as appropriate, the reasonable charges incurred by the customer at time of sighting. Invite the customer back as Orkin’s guest for a meal or room charge, as appropriate.**