Orkin » Case Studies http://www.orkin.com Mon, 08 Dec 2014 16:29:22 +0000 en-US hourly 1 http://wordpress.org/?v=4.0 Adams Extract & Spice http://www.orkin.com/commercial/case-studies/adams-extract-spice/ http://www.orkin.com/commercial/case-studies/adams-extract-spice/#comments Thu, 22 May 2014 20:28:35 +0000 http://www.orkin.com/?post_type=case_study&p=25464 Since 2004, Adams has partnered with Orkin to help ensure its 90,000-square-foot facility in Gonzales, Texas maintains a pest-free environment and can continue producing high-quality products for its customers. Continue reading

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Adams® Extract & Spice, LLC is one of the oldest full-service spice and extract packaging and manufacturing facilities in the United States. Tracing its beginnings back to 1888, Adams now proudly manufactures and markets under several brand banners, including Adams Best®, Adams Extract® and Adams ClearVan®. As the manufacturer of some of the nation’s most respected Private Label Brands, Adams strives for quality and excellence in everything — from its ingredients to its safety and sanitation standards for pest management.

Since 2004, Adams has partnered with Orkin to help ensure its 90,000-square-foot facility in Gonzales, Texas maintains a pest-free environment and can continue producing high-quality products for its customers. Working with a wide variety of agricultural products from around the world, sanitation and sustainability are paramount to what Adams does. The partnership between Orkin and Adams has translated into a high-quality pest management program, earning them the IPM Partner Award, presented by Orkin, The IPM Institute of North America and NSF.

To learn more about Adams’ pest management program success, we spoke with Quality Supervisor Debra Griffith and Total Quality Management Coordinator Jordyn Ochoa. Here is an edited transcript of that interview.

Why do you think your facility won this award?

Orkin works with us to ensure that all that can be done is done, without constantly trying to sell us something. They look at everything from the building exterior (i.e. openings, seals, exterior lighting, etc.) to cleaning and sanitation and climate control to ensure a pest-free facility.

Why is Integrated Pest Management (IPM) so critical to your facility?

With all of the agricultural products we’re working with, we have to monitor our facility each and every day to make sure everything is clean and safe. And with our organic products, we cannot use chemicals. So, if there’s a pest issue, we have to catch it immediately. My goal is to ensure we produce a safe, quality product.

Why do you continue to work with Orkin?

We selected Orkin because it is a reputable company, with local people and significant knowledge in pest management. They have made it a point to know my business well, and they’ve taken the time to get to know me. The account managers and pest specialists are knowledgeable and caring — they care about what they do. If I have any questions, all I have to do is pick up the phone and they are always there to help. I have a real trust with Orkin, and when they tell me that I need to take care of something, they know I will take care of it. It truly is a partnership.

What results have you seen from your partnership with Orkin?

Auditors are significantly happier seeing that we have Orkin’s Food Safety Precision Protection™ service, rather than seeing us try to maintain pest management ourselves. Even third party auditors recognize Orkin’s service and excellence.

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Tarrier Foods Corporation 2014 http://www.orkin.com/commercial/case-studies/tarrier-foods-corporation-2014/ http://www.orkin.com/commercial/case-studies/tarrier-foods-corporation-2014/#comments Thu, 22 May 2014 20:16:59 +0000 http://www.orkin.com/?post_type=case_study&p=25462 For more than 15 years, Tarrier Foods and Orkin have cultivated a pest management partnership that operates like a well-oiled machine. We spoke with Tarrier’s QA/Food Safety Manager about the importance of pest management at the facility. Continue reading

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For more than 15 years, Tarrier Foods and Orkin have cultivated a pest management partnership that operates like a well-oiled machine. The Columbus, Ohio-based food processing company is a member of the IPM Partner Awards Hall of Fame, a significant honor bestowed upon Orkin customers who have received the IPM Partner Award at least three times. Sponsored by Orkin, the IPM Institute of North America and NSF International, the IPM Partner Awards recognize Orkin Food Safety Precision Protection™ customers for their dedication to Integrated Pest Management (IPM). Tarrier Foods is just the second company to enter the Hall of Fame.

We spoke with QA/Food Safety Manager at Tarrier Foods, David Leidheiser, about the importance of pest management at his facility and the partnership that has grown between Orkin and Tarrier over the years.

Why is pest management important to Tarrier Foods?

Pest management is an essential prerequisite in the food production business, and we take the production standards and quality of our goods very seriously. Without a proper pest management program, we would not be able to support the quality guarantee we provide to our customers. As a food production facility, it’s important for us to use preventive measures over chemical measures to keep our production area free of pests, and Orkin’s IPM program helps us accomplish this.

What sets Orkin apart from other pest management providers?

More than anything, it’s their approach and dedication to our partnership. We recently moved into a new facility and they were heavily involved in designing the facility. Orkin assisted us through the entire process, helping implement IPM solutions to address areas of concern in our new facility. Their solutions met the stringent legal and accrediting body requirements enforced on a facility like ours. Since moving, our facility has been easier to maintain from a pest management standpoint, as we were able to establish preventive protocols during the construction process.

The partnership we have developed with Orkin over the years is one of equal understanding and a common goal: to create a safe, pest-free food production environment. The success of our partnership is demonstrated by a lack of third party, customer and oversight agency complaints with regard to pest control.

What are the benefits of being an Orkin Food Safety Precision Protection™ customer?

Two reasons: thorough documentation and organization. Orkin’s PowerTrak™ technology helps reveal pest trends and allows us to think preventively versus reactively. Everything from corrective actions and licenses to chemical material safety data sheets (MSDS) and permits are documented in an organized fashion, which helps the pest control section of the audit go smoothly.

What is the most valuable aspect of your partnership with Orkin?

I think it’s trust. It’s trust in knowing that the job will always get done. Trust in knowing that we will always be prepared for a planned or unplanned audit. And trust in knowing that we have a pest management partner who supports us on a day-to-day basis.

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Goodheart Brands http://www.orkin.com/commercial/case-studies/goodheart-brands/ http://www.orkin.com/commercial/case-studies/goodheart-brands/#comments Thu, 03 Apr 2014 16:30:17 +0000 http://staging.orkin.com/?post_type=case_study&p=21191 The post Goodheart Brands appeared first on Orkin.

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Sioux City Hotel http://www.orkin.com/commercial/case-studies/sioux-city-hotel/ http://www.orkin.com/commercial/case-studies/sioux-city-hotel/#comments Thu, 03 Apr 2014 16:20:25 +0000 http://staging.orkin.com/?post_type=case_study&p=21188 The post Sioux City Hotel appeared first on Orkin.

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Westminster-Thurber Community 2013 http://www.orkin.com/commercial/case-studies/westminster-thurber-community/ http://www.orkin.com/commercial/case-studies/westminster-thurber-community/#comments Tue, 01 Apr 2014 21:42:24 +0000 http://staging.orkin.com/?post_type=case_study&p=19638 Thanks to a desire to never settle for second best, Westminster-Thurber Community has been inducted into the IPM Partner Awards Hall of Fame. The personal, trusting relationship the long-term care facility has with Orkin ensures all services are carried out with efficiency and effectiveness. Continue reading

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Westminster-Thurber Community and Orkin:

 A Commitment to Quality

Nestled in-between the city of Columbus and Ohio State University, Westminster-Thurber Community is more than a beautiful campus. Since 1964, this Continuing Care Retirement Community has upheld a tradition of compassion, providing the highest quality of care to its residents. With the health and happiness of their elders a priority, the staff at Westminster-Thurber Community dedicates their days to enhancing the physical, mental and spiritual well being of their residents.

This dedication has earned them national recognition by the health care community and beyond. In 2012, Westminster-Thurber Community was recognized for the second consecutive year with a Gold Medal™ IPM Partner Award – an honor bestowed upon Orkin partners that go above and beyond to maintain a successful Integrated Pest Management (IPM) program.

We spoke with Anthony Shumaker, Westminster-Thurber Community’s assistant director of environmental services, about their award-winning partnership with Orkin. Here is an edited transcription of that interview.

 

What makes your program award-winning?

“I think we won the Gold Medal™ award due to the proactive nature of our relationship with Orkin. We continuously work with Orkin to assess our facility and its needs, implement solutions and monitor our IPM program, and we have consistently seen results!”

 

Why is IPM so important to your facility?

“IPM is crucial to our varied homes, from independent living to 24-hour skilled care. In addition to threatening the health and safety of our staff and elders, disease transmitting pests like rodents, cockroaches and flies threaten our company’s reputation and credibility as one of central Ohio’s finest retirement and rehabilitation communities. IPM helps protect our facility from these threats.”

 

How would you describe your relationship with Orkin?

“We have a close working relationship with Orkin. Our Orkin technicians are responsive to our facilities’ needs and our employees have been trained to be vigilant with reporting any signs of pests.”

 

Why did you choose Orkin’s Gold Medal™Protection program?

“We selected Orkin based on their reputation and comprehensive protection program.  It was clear to us soon after establishing our relationship that we indeed had found a partner we could entrust our reputation with!”

 

What results have you seen from the Gold Medal™Protection program?

“Our commitment to the Gold Medal™ Protection program has culminated in zero deficiencies for pest related state surveys over the last four years since we began our partnership with Orkin. Orkin stresses as we do, constant assessment of our professional goals and teamwork.”

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Moffitt Cancer Center http://www.orkin.com/commercial/case-studies/moffitt-cancer-center/ http://www.orkin.com/commercial/case-studies/moffitt-cancer-center/#comments Tue, 01 Apr 2014 21:20:01 +0000 http://staging.orkin.com/?post_type=case_study&p=19629 Given the challenges pests can present in a sensitive healthcare environment, it’s no surprise that pest management has been a focus for this nationally ranked facility. That’s one reason why since 2011, Moffitt Cancer Center has partnered with Orkin to help maintain a pest-free environment.
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Located in Tampa, Fla., Moffitt Cancer Center is one of only 41 National Cancer Institute-designated Comprehensive Cancer Centers, a distinction that recognizes Moffitt’s excellence in research and its contributions to clinical trials, prevention and cancer control. Moffitt’s tradition of excellence has not only earned it the title of number one cancer hospital in Florida, but also one of the best in the country.

Given the challenges pests can present in the sensitive healthcare environment, it’s no surprise that pest management has been a focus for this nationally-ranked facility. That’s why since 2011, Moffitt has partnered with Orkin to help maintain a pest-free environment.

Through Orkin’s proactive and environmentally friendly Healthcare Precision Protection™ program, Moffitt has upheld its focus on quality assurance and patient experience. The facility’s commitment to quality and partnership resulted in an IPM Partner Award, presented by Orkin, The IPM Institute of North America and the Association for the Healthcare Environment.

We spoke with Director of Environmental Services LaWanda Courtney to learn more about Moffitt’s pest management program success. Here is an edited transcription of that interview.

Why do you think your facility won this award?

We were honored to receive this award and consider it a testament to the partnership between our Orkin team and our employees. As a nationally-ranked cancer treatment center, we are committed to giving our patients a superior experience, and minimizing pest pressures has been part of that effort.

Why is IPM so important to your facility?

As a healthcare facility, we’re always looking for more patient-friendly methods of controlling pests. IPM allows us to focus on prevention, ongoing monitoring and inspection to maximize control without relying solely on chemical applications. We meet twice a week with our Orkin Pest Specialist to discuss any opportunities for improvement and timely factors that may affect our pest management.

What results have you seen from your partnership with Orkin?

We’ve seen an increase in employee awareness and engagement since partnering with Orkin. The Environmental Services employees work hand-in-hand with our Orkin Pest Specialist and we consider him a valued part of our team. When our system of communication and documentation wasn’t working seamlessly, he helped us develop a new system that is easier to maintain and keeps us all aware of factors that contribute to pest issues. Since implementing an IPM program, we’ve also lowered our pest pressure and we rely on our Orkin team to help us review pest trends and data so we can continually improve the program.

Why do you continue to work with Orkin?

It fills us with pride to say that Orkin is our pest management partner. Their understanding of our dedication to quality and safety, and particularly the unique challenges that come in a healthcare environment, make our Orkin team invaluable to us. Our top priority is the experience of our patients, and Orkin helps us deliver a clean, safe environment so that our doctors and nurses can focus on delivering top-notch care to our patients.

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Westminster-Thurber Community 2011 http://www.orkin.com/commercial/case-studies/westminster-thurber-community-2011/ http://www.orkin.com/commercial/case-studies/westminster-thurber-community-2011/#comments Tue, 01 Apr 2014 19:59:32 +0000 http://staging.orkin.com/?post_type=case_study&p=21033 Since 2008, Orkin’s Healthcare Precision Protection™ program has helped Westminster-Thurber Community reduce pest activity and maintain a healthier environment for its residents, earning them an IPM Partner Award. Through their successful partnership, Orkin and Westminster-Thurber Community created a program specific to the sensitive needs of its long-term care residents. Continue reading

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Westminster-Thurber Community and Orkin Commercial Services:

Creating Peace of Mind for Residents

 

Located in the heart of the Buckeye state, Westminster-Thurber Community offers central Ohio the best in high quality assisted living, apartment homes, rehab and long-term care.This thoughtfully planned retirement community has a tradition of compassionate care and strives for excellence in all they do – and pest management is no exception. In fact, their commitment to quality has earned them more than a sterling reputation; this year it resulted in their first ever Gold Medal™ IPM Partner Award.

Since 2008, Orkin’s Gold Medal™ Protection program has helped Westminster-Thurber Community reduce pest activity and maintain a safe environment for its residents. We spoke with Tim Enderle, Westminster-Thurber Community’s director of environmental services, about their partnership with Orkin. Here is an edited transcription of that interview.

Why did you choose Orkin’s Gold Medal Protection Program?

“When compared to other pest management companies that we have worked with in the past, there is no comparison. This is the top-notch, top-rated program and the results prove themselves.”

Why is IPM so important to your facility?

“It’s imperative that the elders who call our facility home live in the best environment possible. That means providing the best pest management possible, and it’s important that we remain progressive in that goal. Orkin provides our facility with the most up-to-date treatment and prevention techniques on the market to ensure our program is current. We have a new canine program in place that Orkin uses to sniff out bed bugs. Every three months we have the dog tour the facility and search for evidence of an infestation. We want to make sure we show the residents and family members that we are at the forefront of protecting against these epidemics and we are doing everything we can to remain proactive.”

What’s unique about your partnership with Orkin?

“One of the distinguishing factors of our partnership with Orkin is the diligence, persistence and encouragement that we receive from our Orkin team to maintain an active and thriving relationship.  Our Orkin Pest Specialist does an excellent job of explaining why he uses specific treatments and how they operate, and does his homework to ensure his techniques will work successfully. It’s the Orkin process of developing relationships that has changed our physical environment.”

What results have you seen from the Gold Medal Protection program?

“At one point in time, we had a situation at the facility that needed quick and effective treatment. It was at that point that we made our first contact with Orkin. As soon as Orkin stepped in, the situation was turned around immediately. The transformation was incredible; a night and day difference.”

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Westminster-Thurber Community 2012 http://www.orkin.com/commercial/case-studies/westminster-thurber-community-2012/ http://www.orkin.com/commercial/case-studies/westminster-thurber-community-2012/#comments Tue, 01 Apr 2014 19:52:59 +0000 http://staging.orkin.com/?post_type=case_study&p=21031 Westminster-Thurber Community needed more than a pest control provider; they needed a company that understood their business and had their same work ethnic. Orkin's knowledgeable experts have built a strong partnership with the long term care facility that has led to two IPM Partner Awards. Continue reading

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Westminster-Thurber Community and Orkin:

 A Commitment to Quality

Nestled in-between the city of Columbus and Ohio State University, Westminster-Thurber Community is more than a beautiful campus. Since 1964, this Continuing Care Retirement Community has upheld a tradition of compassion, providing the highest quality of care to its residents. With the health and happiness of their elders a priority, the staff at Westminster-Thurber Community dedicates their days to enhancing the physical, mental and spiritual well being of their residents.

This dedication has earned them national recognition by the health care community and beyond. In 2012, Westminster-Thurber Community was recognized for the second consecutive year with a Gold Medal™ IPM Partner Award – an honor bestowed upon Orkin partners that go above and beyond to maintain a successful Integrated Pest Management (IPM) program.

We spoke with Anthony Shumaker, Westminster-Thurber Community’s assistant director of environmental services, about their award-winning partnership with Orkin. Here is an edited transcription of that interview.

What makes your program award-winning?

“I think we won the Gold Medal™ award due to the proactive nature of our relationship with Orkin. We continuously work with Orkin to assess our facility and its needs, implement solutions and monitor our IPM program, and we have consistently seen results!”

Why is IPM so important to your facility?

“IPM is crucial to our varied homes, from independent living to 24-hour skilled care. In addition to threatening the health and safety of our staff and elders, disease transmitting pests like rodents, cockroaches and flies threaten our company’s reputation and credibility as one of central Ohio’s finest retirement and rehabilitation communities. IPM helps protect our facility from these threats.”

How would you describe your relationship with Orkin?

“We have a close working relationship with Orkin. Our Orkin technicians are responsive to our facilities’ needs and our employees have been trained to be vigilant with reporting any signs of pests.”

Why did you choose Orkin’s Gold Medal Protection program?

“We selected Orkin based on their reputation and comprehensive protection program.  It was clear to us soon after establishing our relationship that we indeed had found a partner we could entrust our reputation with!”

What results have you seen from the Gold Medal Protection program?

“Our commitment to the Gold Medal™ Protection program has culminated in zero deficiencies for pest related state surveys over the last four years since we began our partnership with Orkin. Orkin stresses as we do, constant assessment of our professional goals and teamwork.”

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MaxCap Apartments http://www.orkin.com/commercial/case-studies/maxcap-apartments/ http://www.orkin.com/commercial/case-studies/maxcap-apartments/#comments Tue, 01 Apr 2014 19:33:19 +0000 http://staging.orkin.com/?post_type=case_study&p=21029 Sterling Hills and Summer Chase Apartments in Johnson City, Tennessee rely on Orkin to help protect their residents from pest pressure. Learn more about how Orkin provides consistent, responsive service and peace of mind to these large apartment properties. Continue reading

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Service to the Max: Orkin Delivers Reliable Service to MaxCap Properties

MaxCap Property Management oversees 1,200 residential apartment units in Oklahoma, Tennessee and Kentucky.  Two of MaxCap’s Johnson City, Tennessee properties – Sterling Hills and Summer Chase – rely on Orkin to protect their residents from pests.  With more than 300 combined units, swimming pools, playgrounds, and fitness centers, these properties offer many inviting areas for pests.  But when Orkin’s around, the pests aren’t invited.

To learn more about how Orkin provides peace of mind to these properties, we interviewed MaxCap regional manager Rhonda Mc Mullen.  Following is an edited transcription of that interview.

Why did you choose Orkin?

“Our owners did their due diligence on pest management services, prices and references.  After reviewing their options, they felt Orkin was the best choice.  It has been a great decision.”

How would you describe your partnership with Orkin?

“We really love Orkin.  Our Pest Specialist takes care of us wonderfully.  In fact, we had another Orkin technician in place before him, and when he left, we were a little concerned.  We shouldn’t have been!  Our new Pest Specialist takes care of just as well as our original and if we ever have a problem, he’s responsive and available to answer questions.”

How does Orkin work with your residents?

“We train our employees on how to work with residents, but with subcontractors there is never a guarantee they’ve had the same training.  In the few instances where we’ve needed our Orkin Pest Specialist to service a unit when a resident was home, he has always been professional and respectful.  It’s something our residents notice and comment on to us.”

What aspect of Orkin’s service is most important to you?

“Reliability.  Our Orkin Pest Specialist always takes care of any problem he finds.  He’ll even provide tips that we can pass on to our residents, such as keeping trash where it belongs or cleaning up crumbs in the kitchen.  If we ever have a problem he communicates with us about it and recommends next steps.  That reliability is what keeps our residents happy and our properties thriving.”

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Petco 2009 http://www.orkin.com/commercial/case-studies/petco-2009/ http://www.orkin.com/commercial/case-studies/petco-2009/#comments Tue, 01 Apr 2014 19:06:29 +0000 http://staging.orkin.com/?post_type=case_study&p=21026 As one of three main distribution centers for the leading specialty retailer of premium pet food and supplies, Petco’s Joliet facility must ensure that disease-carrying pests don’t get inside. Orkin’s Food Safety Precision Protection™ program helps Petco prevent pest problems through sanitation, facility maintenance and other non-chemical options. Continue reading

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Two Partners: One Gold Standard

PETCO Animal Supplies, Inc. and Orkin Commercial Services Team Up to Tackle Pests

Fist pumps in the air, rounds of applause and echoing shouts.  Is it a major sporting event?  A rally?  No, the sounds of jubilation are hundreds of PETCO associates celebrating a job well done.  Working as a team, PETCO Distribution Center #198 in Joliet, Ill., and Orkin Commercial Services partnered to win a 2009 Gold Medal IPM Partner Award presented by Orkin, The IPM Institute of North America, and NSF Cook & Thurber.

As one of three main distribution centers for the leading specialty retailer of premium pet food and supplies, PETCO’s Joliet facility must ensure that disease-carrying pests don’t make their way inside.  Orkin’s Gold Medal Protection – a comprehensive Integrated Pest Management (IPM) program – helps PETCO prevent pest problems through sanitation, facility maintenance and other non-chemical options.  In fact, PETCO employs Orkin service across all of its distribution centers and retail stores throughout the U.S.

A successful IPM program centers on a strong partnership between the pest management provider and a facility’s management and staff.  At PETCO DC #198, Orkin developed an IPM program that has become the model for pest management in all of PETCO’s distribution centers.  Additionally, Orkin’s Quality Systems team conducted IPM training for new PETCO associates and helped the team create new operating procedures.

To learn more about the award-winning partnership, we spoke with Atma Maharaj, director of logistics services and compliance for PETCO.  Here is an edited transcription of that interview.

Why is PETCO Distribution Center #198 deserving of the Gold Medal IPM Partner Award?

“Our focus is on providing our customers with the best quality and freshest pet products – proactive pest management is a big part of that.  We conduct independent, internal facility audits to measure compliance.  Thanks to Orkin, every associate now receives formal training on our safety and sanitation policy, which, in turn, helps prevent pests.  PETCO has a commitment to product safety standards at all levels in the organization – from a very engaged staff who take pride in their facility to company leadership willing to make the infrastructure changes necessary to achieve operational excellence.  This enables us to follow through on any proactive IPM measures Orkin recommends.”

Why is IPM so critical to PETCO’s business?

“IPM’s focus on sanitation and facility maintenance preempts the need for chemical remediation, helping to protect the quality of our products.  Orkin’s Gold Medal Protection provides the standard required to uphold operational excellence.  It’s a tested, proven service that provides the level of detailed inspections necessary to maintain a controlled environment.”

How does each partner contribute to the pest management efforts at the facility?

“The Orkin staff works so seamlessly with PETCO associates at our Joliet facility it’s as if they are all part of one team.  Using the services of an expert like Orkin enhances our associates’ ability to quickly recognize issues and respond appropriately.  Orkin has a thorough understanding of our requirements as a food grade facility, and they immediately address any pest issues.  Together Orkin and PETCO are committed to driving continuous improvements for all of our IPM processes.”

What results has your award-winning partnership achieved?

“All PETCO distribution centers participate in weekly calls with Orkin to report on a pest control checklist Orkin created.  Collaboration between our different regions has driven improvements and formulated best sanitation practices for us.  Orkin also provides excellent online reporting to track trends in pest activity and treatment that can be shared on the call.  Our partnership with Orkin helps us to keep pests in their place and our products safe.”

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Morton Salt Company http://www.orkin.com/commercial/case-studies/morton-salt/ http://www.orkin.com/commercial/case-studies/morton-salt/#comments Tue, 01 Apr 2014 18:56:53 +0000 http://staging.orkin.com/?post_type=case_study&p=19507 When it comes to combatting pests in its Hutchinson, Kan., facility, Morton Salt Company turns to The Orkin Man™ for a custom-tailored program.
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The Umbrella Girl and The Orkin Man Partner for IPM Success

For more than 150 years, Morton Salt Company has been the country’s authority and the leading producer of salt for grocery, water softening, ice control, agricultural and industrial uses. When it comes to pest management in its Hutchinson, Kan., facility, the company behind the famous Umbrella Girl turns to another American icon, The Orkin Man™.

To help prevent and manage pests, Morton Salt relies on Orkin’s Gold Medal Protection, a seven-step Integrated Pest Management (IPM) program with reporting designed to meet and exceed third-party audit requirements. In recognition of Morton Salt’s successful IPM partnership with Orkin, the company was presented a 2007 Gold Medal IPM Partner Award by Orkin, The IPM Institute of North America and NSF Cook & Thurber.

To learn more about the award win, we spoke with Morton Salt Quality Control Manager Jeanette Googe and Hutchinson, Kan.-based Orkin Branch Manager Eric Jantz. Here is an edited transcription of those interviews.

 

Why is Morton Salt deserving of the Gold Medal IPM Partner Award?

Googe:“Pest Control is a major facet of our quality control program. Our IPM program is award-winning because much attention is given to detail and making sure issues are addressed and corrected in a prompt manner.”

Jantz: “Morton Salt’s high quality-control standards and team effort make their IPM program award-winning. The quality control team promptly corrects the issues Orkin points out to them, and we maintain excellent two-way communication. Morton’s employees are committed to the program and complete ongoing trainings to make sure it is carried out thoroughly.”

 

Why is IPM so critical to Morton Salt’s business?

Googe: “Since our facility produces both food-grade and pharmaceutical-grade sodium chloride, we’re required to meet high standards that ensure the safety and quality of our product. Our Orkin pest control program meets and exceeds those standards consistently.”

Jantz: “In a sensitive food-processing environment like the Morton Salt facility, pests cannot be tolerated. Through the IPM program, we use non-chemical IPM techniques to help prevent pests and the diseases they carry from compromising Morton Salt’s product.”

 

How does each partner contribute to the pest management efforts at the facility?

Googe: “There is excellent communication in all areas of our pest control program, from the hourly employees on up. When people at our plant have suggestions and ideas for improvement, these ideas are shared with Orkin and incorporated into the program. Our facility’s quality control personnel work very closely with Orkin to ensure quick response times for any issues that arise.”

Jantz:“When our team provides recommendations to Morton Salt, they take us seriously and promptly follow our suggestions. With Orkin’s knowledge and experience and Morton Salt’s employees’ on-the-ground efforts, pests don’t stand a chance.”

 

What results has your award-winning partnership achieved?

Googe: “Our partnership with Orkin enables us to be successful on our audits. In fact, we received a perfect score on our American Institute of Baking audit this year. A successful IPM program also helps to maintain our current customer base and has the potential of enlarging it.”

Jantz: “The close relationship we’ve formed with Morton Salt allows us to respond quickly to potential issues and effectively resolve them. The result is fewer pests and safer products.”

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Petco 2011 http://www.orkin.com/commercial/case-studies/petco-2011/ http://www.orkin.com/commercial/case-studies/petco-2011/#comments Tue, 01 Apr 2014 18:55:56 +0000 http://staging.orkin.com/?post_type=case_study&p=21022 A double-year IPM Partner Award win for Petco and two-time Award for Distribution Center #198 shows that this company knows what it takes to manage a fully successful IPM program. Continue reading

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Gold Rush

Strategic Partnership Leads to Double Win for Petco & Orkin

On the outskirts of Chicago, an unassuming warehouse hums with the whir of conveyor belts and the beeping of forklifts. It is an ordinary day, but this is no ordinary warehouse. Petco Distribution Center (DC) #198, in Joliet, Ill., sets the gold standard in Integrated Pest Management (IPM) for all of Petco’s distribution centers. This standard has led to the facility’s second win, and for Petco Regional Distribution Center (RDC) #499, in Aurora, Colo., a first win in the Gold MedalTM IPM Partner Awards presented by Orkin, The IPM Institute of North America and NSF International.

As a leading national pet specialty retailer with more than 1,000 stores across the country, Petco puts a premium on keeping pests away from their products. Orkin Commercial Services’ Gold MedalTM Protection – a comprehensive IPM program – helps Petco prevent pest problems through sanitation, facility maintenance and other non-chemical options.

To learn more about this “golden” partnership, we spoke with Mark Hilborn, Vice President of Logistics for Petco. Here is an edited transcription of that interview:

Why is Petco deserving of the Gold MedalTM IPM Partner Award?

“Over the last four years, Orkin has helped us implement a tremendous IPM program. We started with DC #198, and rapidly put IPM standards in place in all 10 Petco distribution centers. Modifications included changing the physical structure of the facilities, raising products six inches off the ground, sealing cracks and crevices, and establishing a white line program to keep products 18 inches from the exterior wall. Orkin helped us change the culture so that all of our DC associates understand the importance of the IPM program and are committed to its success.”

Why is IPM so critical to Petco’s business?

“Food safety is the cornerstone of our operation. While we distribute pet food, our facilities follow the same food standards used for human consumable products. IPM plays a critical role in ensuring a safe, quality product, and we leverage our Orkin relationship for food safety initiatives with our stores and vendors. Orkin’s Gold MedalTM Protection program provides the service, documentation, detailed inspections and audit preparation we need to meet food safety standards and customer expectations.”

How does each partner contribute to the pest management efforts at the facilities?

“Orkin’s technicians are constantly working with us to educate our staff, maintain our sanitation program and make recommendations on how to improve our IPM program structure. Every DC associate is responsible for maintaining their facility’s cleanliness by following a “clean as you go” philosophy, and supervisors are assigned a section of the distribution center and must notify Orkin immediately if they see evidence of pest activity. Additionally, all Petco distribution centers hold regular conference calls with Orkin to discuss any issues, improvements and best practices.”

What results has your award-winning partnership achieved?

“Orkin has helped our facilities achieve sustainable, continuous improvements. Neither DC #198 nor DC #499 use chemical treatments or baits inside the facilities, and both use organic cleaners. This green approach to pest management has helped us work toward realizing Petco’s vision of “Healthier Pets. Happier People. Better World.”

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Petco 2012 http://www.orkin.com/commercial/case-studies/petco-2012/ http://www.orkin.com/commercial/case-studies/petco-2012/#comments Tue, 01 Apr 2014 18:21:01 +0000 http://staging.orkin.com/?post_type=case_study&p=21015 Petco was looking for a comprehensive, proactive pest management program, so they selected Orkin as their provider. Through a continued partnership, Orkin and Petco have been able to demonstrate an extraordinary commitment to safety and sanitation. Continue reading

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Petco Distribution Center #300 and Orkin:

Picking Up Another Integrated Pest Management Win

On a sunny day in Stockton, Ca., Petco Distribution Center (DC) #300 buzzes with the sound of associates picking pallets and trucks rumbling to the loading dock. The warehouse is spotless, not a kibble in sight, and its employees work as efficiently as the forklifts whirring down the aisles of pet food.

As one of ten regionally based distribution centers for Petco, the leading specialty retailer of premium pet food and supplies, DC #300 boasts impeccable standards and an outstanding Integrated Pest Management (IPM) program that focuses on sanitation and exclusion to keep pests from snacking on products.

Since 2008, Orkin Commercial Services’ Gold Medal™Protection program has helped the facility strengthen its food safety program and maintain pest management excellence. It’s only fitting that DC #300 is a recipient of a 2012 Gold Medal™ IPM Partner Award presented by Orkin, The IPM Institute of North America and NSF International. The facility’s win marks the fourth Gold Medal™ IPM Partner Award for a Petco distribution center in the last four years.

We spoke with Bob Nelson, director of supply chain services and compliance for Petco, about their partnership with Orkin. Here is an edited transcription of that interview:

What makes Petco’s IPM program award winning?

“Over the past several years, Petco has made significant investments to re-engineer operational processes, upgrade facilities, restructure the logistics organization and change our approach to pest management. Petco’s senior leadership set the direction to facilitate a culture that reinforces our commitment to animal health and wellbeing with an integrated approach to improving and sustaining our food safety standards. Working with Orkin has helped us strengthen that culture of excellence.”

Why did you choose Orkin’s Gold Medal™ Protection program?

“As our food safety program requirements evolved, we were looking for a pest management partner that could provide consistent service, program documentation and access to resources and tools that would support our commitment to excellence. We found the Gold Medal™ Protection program offered all of that to us.”

How does each partner contribute to the pest management efforts at the facility?

“Our relationship with Orkin is central to managing our food safety program. The Orkin team spends significant time working with our facility leadership to build a strong partnership at DC #300. In addition to routine service calls, Orkin makes time to address our concerns, communicate with us about pest management issues and support our food safety program however they can.”

What results have you seen from your partnership with Orkin?

“DC #300 has an outstanding audit record and maintains the facility at the highest sanitation and pest management standards, thanks to Orkin. Our partnership has improved the consistency and documentation of Petco’s IPM program, helped us identify and resolve pest management issues quickly, and allowed us to provide valuable training to our entire distribution center staff.”

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Petco 2013 http://www.orkin.com/commercial/case-studies/petco-2013/ http://www.orkin.com/commercial/case-studies/petco-2013/#comments Tue, 01 Apr 2014 17:59:50 +0000 http://staging.orkin.com/?post_type=case_study&p=20995 Petco Distribution Center #528 has partnered with Orkin for five years to ensure their high quality pet food brands live up to that standard. Through active partnership and a strong commitment to Integrated Pest Management (IPM), Orkin and Petco earned an IPM Partner Award for the success of their program. Continue reading

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Petco Distribution Center #528 and Orkin:

Mira Loma Facility Honored for Company’s Fifth IPM Partner Award

Petco is a specialty retailer of premium pet food, supplies, services and companion animals. As a leader in its industry, the company firmly believes life is better with a pet, and that pet-owner bonds enrich lives, strengthen communities and make the world a healthier and happier place. At the heart of all of this is Petco’s focus on sustainable business practices, as well as high food safety and sanitation standards that are of the utmost importance at its distribution centers.

Located in Mira Loma, Calif., Petco’s Distribution Center #528 has partnered with Orkin for five years to help maintain a pest-free warehouse, which is where their high quality pet food brands are stored. Petco sells only dog and cat food that meets the Petco Certified Nutrition standards, carrying a wide variety of natural and organic pet food. Petco Distribution Center #528’s commitment to quality pet food products translates into its quality pest management program, which received a 2013 IPM Partner Award, presented by Orkin, The IPM Institute of North America and NSF.

To learn more about the pest management program’s success at Petco Distribution Center #528, we spoke with Senior Vendor Compliance Manager Kristyn Grandys, who oversees all 10 of Petco’s distribution centers around the country. Here is an edited transcription of that interview.

Why do you think your facility won this award?

The reason we won this award is two-fold. First, it’s due to the partnership Petco leadership and associates have formed with Orkin. Second, the overall engagement and understanding that Orkin has displayed towards Petco’s robust food safety program has allowed both parties to work together to achieve the same goal, a pest-free environment.

Why is IPM so important to your facility?

IPM is important in our distribution centers because our goal is to deliver products on time to our customers, both damage- and pest-free, and the IPM program helps us achieve our goal for a pest-free environment. Our pest management program helps identify any conditions at our facility that may attract pests and allows us to put a quick stop to pest activity that we discover. This in turn allows us to keep pests from affecting our entire supply chain, and as a result, we have achieved high satisfaction with store management and customers.

What results have you seen from your partnership with Orkin?

Our associates are more engaged in food safety and sanitation issues at our distribution center due to Orkin providing IPM training for our team. With all of our associates playing a more involved role, this has been extremely beneficial, and we have become more knowledgeable about how we can protect our facility, products and environment. In addition, we have improved the efficiency of our inbound shipment monitoring procedures to prevent pest activity at the outset.

Why do you continue to work with Orkin?

We know that Orkin is completely on board with everything we’re doing at our distribution centers. Each Orkin team member, from our technician to the region manager and quality assurance team, is highly engaged with the facility. This program has proven to be a huge benefit in regard to educating our leadership and associates on food safety, and we hope we will only continue improving with Orkin’s guidance.

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Texas Pete Hot Sauce http://www.orkin.com/commercial/case-studies/texas-pete-hot-sauce/ http://www.orkin.com/commercial/case-studies/texas-pete-hot-sauce/#comments Tue, 01 Apr 2014 17:47:07 +0000 http://staging.orkin.com/?post_type=case_study&p=19568 TW Garner, maker of Texas Pete Hot Sauce, turned to Orkin in search of an IPM program that provides detailed documentation. Becky Michael, R&D/Quality Assurance Manager for TW Garner in Winston-Salem, says the resulting teamwork and communication has been just what they were looking for.
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Orkin and Texas Pete® Hot Sauce

Heating Up Products, Not Taking Heat for Pests

TW Garner Food Company has been producing its famous Texas Pete® Hot Sauce and Garners® Jams, Jellies and Preserves since 1929. Since then, their product line has evolved to include an assortment of honey mustard, wing and seafood sauces, as well as five varieties of Green Mountain Gringo® salsas. As their business has expanded, so has their need for effective pest management. That’s why TW Garner turned to Orkin in 2007 for an Integrated Pest Management (IPM) program with detailed documentation.

We spoke with Becky Michael, R&D/Quality Assurance manager for TW Garner Food Company in Winston-Salem, North Carolina, about the importance of teamwork and communication when it comes to managing pests. Following is an edited transcription of that interview.

 

Why is IPM so important to TW Garner Food Company?

“TW Garner Food Company has a zero tolerance for pests, and we strive to guarantee the highest quality in every product. As a food processing facility, we must abide by strict FDA regulations, which means avoiding chemicals whenever possible. Orkin’s Gold Medal Protection helps us to prevent pests on the front end and reduce unnecessary treatments. Orkin also provides detailed documentation for use during audits, IPM employee training, and tools that enable us to monitor for developing pest trends.”

 

Why did you choose Orkin as your pest management provider?

“We wanted a pest management partner with a national reputation for excellence, but it was important that our primary contacts be local. Orkin’s years of experience in the industry and responsive team were a perfect fit. We are repeatedly impressed by the expertise of our Orkin Commercial Pest Specialist, and he is always happy and available to answer any questions we may have.”

 

How would you describe your partnership with Orkin?

“Orkin and our TW Garner Food Company team function like one integrated unit. Our Orkin Commercial Pest Specialist educates our employees, which reinforces pest management as a top priority internally, so we always know what to look for.”

 

What aspect of Orkin’s service is most important to you?

“Thorough documentation, superior knowledge and responsiveness are fundamental aspects of our partnership. I am constantly impressed by the level of involvement Orkin’s corporate team takes to ensure TW Garner Food Company’s IPM success. Visits from national representatives demonstrate Orkin’s commitment to the success of our pest management program, not to mention true pride in their work.”

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Cobb County School District http://www.orkin.com/commercial/case-studies/cobb-county-school-district/ http://www.orkin.com/commercial/case-studies/cobb-county-school-district/#comments Tue, 01 Apr 2014 14:32:21 +0000 http://staging.orkin.com/?post_type=case_study&p=19667 The Cobb County School District (CCSD) – just outside of Atlanta, Ga. – has long been a leader in environmental sustainability programs. Orkin became a natural partner when the school system sought a pest management provider that could help them pursue a more rigorous IPM program.
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Investigating Better Pest Control Options for Schools

IPM Keeps Pests Out and Supports Green Goals

Many schools are “going green” to make their operations more sustainable and create a healthier learning environment for children.  A school’s pest control practices can be a big part of such initiatives.  By taking a true Integrated Pest Management (IPM) approach, schools become less attractive to pests and reduce the need for chemical treatments to keep pests out.  Georgia’s Cobb County School District (CCSD) partnered with Orkin in 2008 to implement a greener pest management protocol that would keep pests in their place and improve environments for students, faculty and staff.  

Cobb County School District (CCSD) – just outside of Atlanta, GA – has long been a leader in environmental sustainability programs.  Orkin became a natural partner when the school system sought a pest management provider that could help them pursue a more rigorous IPM program.

“Cobb Schools were one of the first – if not the first – in the state of Georgia to implement a green custodial chemical program,” says Dr. Gordon Pritz, associate superintendent of operational support for CCSD.  “It’s important that we reduce chemical use as part of our overall green efforts while keeping disease-carrying pests out of schools.”

When CCSD began looking for a new pest management provider in 2008, they knew IPM was a must.  They had already started an IPM program – reducing the number of pest control work orders by 45 percent within two years.  Pleased with the initial results, they wanted to continue pursuing environmentally friendly pest management options.

“We had a need for a pest control solution for 120 facilities,” explains Pritz.  “That meant we needed a vendor with the resources to cover our entire operation and that could be on call for emergency assistance.”

When the CCSD team began reviewing providers, they found that Orkin had a track record of working with schools and school systems to provide innovative IPM services.  For example, Orkin participated in EPA-funded pilot programs with school systems in Utah and Arizona to implement more stringent IPM protocols and is an active member of a USDA-funded project to develop national IPM guidelines for schools.  Additionally, Orkin’s pest specialists are trained to educate each school’s custodial and maintenance staffs on the proactive measures needed to keep pests out of schools and in their natural outdoor environment.

“We know we are receiving the best pest management service available,” says Pritz. “They support our mission to implement greener maintenance practices in our schools, and we could not be more pleased by their quality service and customer care.”

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Amboy Schools http://www.orkin.com/commercial/case-studies/amboy-schools/ http://www.orkin.com/commercial/case-studies/amboy-schools/#comments Tue, 01 Apr 2014 14:29:04 +0000 http://staging.orkin.com/?post_type=case_study&p=19665 For Illinois school districts, IPM isn’t just a suggestion – it’s the law. Each school is required to adopt and implement an IPM program. Amboy Community School District in Amboy, Ill., partners with Orkin to help tackle pests before they become a problem.
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Staying Inside the Lines

Orkin and Amboy Community School District
Keep Pests Out of the Picture

For Illinois school districts, Integrated Pest Management (IPM) isn’t just a suggestion, it’s the law.  In 2000, Illinois chose to support stricter school pest management when the state passed a law requiring each school to adopt and implement an IPM program.  Amboy Community School District in Amboy, Ill., partnered with Orkin to establish a proactive IPM program that focuses on preventive solutions before turning to chemical applications.

Director of Maintenance Al Groll can now breathe easy knowing he’s not only meeting Illinois Public Act 91-0525, but he’s also helping protect Amboy’s children from pests.  Orkin spoke with Al about the importance of a pest management partnership that meets and exceeds state guidelines and encourages preventive practices.  Following is an edited transcription of that interview.

 

Why is Integrated Pest Management important to your school district?

“Integrated Pest Management is vital to our success and, ultimately, required by state law.  With Orkin’s help, our IPM program exceeds our pest management requirements and allows each of our three schools – Amboy Central Elementary, Amboy Junior High and Amboy High – to manage problem areas proactively, which has been an effective approach.”

 

Why did you choose Orkin as your partner in pest management?

“We chose Orkin for a lot of reasons, starting with their well-known name and long history in the pest control business, but we also liked the fact that Orkin has a lot of experience serving schools like ours.  The details of their IPM service met all of our needs, and we especially liked their focus on non-chemical prevention and detailed service documentation.  We are thankful to have a partner in pest management who is just as concerned about the health of our children as we are.”

 

How does Orkin work with you and your staff?

“Our Orkin Commercial Pest Specialist visits us on a monthly basis to perform a thorough inspection.  When he’s here, he works closely with my staff so everyone is on the same page and can share information right away.  After each service, our Pest Specialist provides us with a detailed service report, and sometimes additional reports, that give us an ongoing account of our overall pest situation so we’re prepared to address any issues.”

 

What results have you seen from your partnership with Orkin?

“Overall we’ve had fewer pest problems since starting with Orkin – that’s the most telling result.  Our staff plays a more active role in pest management, and our teachers have even noticed an improvement.  Not only does our Orkin Pest Specialist work closely with us, our local Orkin Branch Manager is also involved in our program.  I feel prepared knowing we have a strong team behind us.  Our Branch Manager comes up with solutions and our Pest Specialist does a great job implementing them.  I am always reassured any issues are taken care of in great detail.”

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The Houstonian Hotel, Club and Spa http://www.orkin.com/commercial/case-studies/houstonian-hotel-club-spa/ http://www.orkin.com/commercial/case-studies/houstonian-hotel-club-spa/#comments Tue, 01 Apr 2014 14:07:37 +0000 http://staging.orkin.com/?post_type=case_study&p=19652 Known worldwide for its superb accommodations and unmatched service, The Houstonian Hotel, Club & Spa needed a pest control provider that could match its high expectations for quality and comfort. Enter The Orkin Man™.
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The Houstonian and Orkin Meet Customers’ High Expectations

The Houstonian Hotel, Club & Spa is known worldwide for its superb accommodations and unmatched service. Situated on an 18-acre wooded oasis in the heart of Houston, the 400,000-square-foot facility provides an array of amenities designed to satisfy the most discerning of travelers.

While the wooded setting allows guests to escape the bustle of the city and experience the tranquility of nature, it also requires a thorough pest management program to help ensure guests’ comfort amid this secluded retreat. The Houstonian has trusted Orkin Commercial Services as a partner since 2006 to help the resort continue to live up to its reputation as one of the finest hotels in Houston.

Orkin spoke with Houstonian Director of Engineering Greg Branum about the importance of effective pest management at a hotel of this caliber. Following is an edited transcription of that interview.

 

Why is pest management important to the Houstonian?

The Houstonian’s guests and business travelers from all over the world have exceedingly high expectations, which we are committed to meet. A pest sighting of any kind could be detrimental to our reputation. As a result, we have extremely high expectations for pest management, and Orkin consistently delivers.

 

Why did you choose Orkin?

In my 25 years in the hospitality business, I’ve learned that a solid pest control partner is critical for success. I’ve worked with some of Orkin’s competitors in the past, and the simple fact is the other companies could not deliver the results we needed. When I initially met with the Orkin team, they came to the hotel and presented a thorough program, and then they delivered the results to back it up.

 

What is the biggest benefit of Orkin’s service?

If we have a need or concern, Orkin is literally a phone call away anytime. In the hotel world, we’re operating 24 hours a day, 365 days a year, and Orkin knows how to coordinate their efforts to never disrupt our business.

 

How does the Orkin team work with your staff to manage pests?

We truly have a partnership with Orkin. It’s great to work with people who are such professionals. The Orkin technicians come to our hotel prepared with an action plan and they know how to coordinate with our team. They not only meet with me, but they are always happy to meet with our housekeeping department, food and beverage managers and other staff if they have questions or concerns.

 

What has been the overall impact of your partnership with Orkin?

The Houstonian staff aims to provide the best customer service in the hospitality industry, and when we’re the customer, it’s a pleasant experience to work with people who treat us the same way – who try to exceed our expectations rather than just do the bare minimum. Orkin gets it. They value us as a customer the same way we value our customers. It’s hard to infuse that kind of thinking throughout your culture, and somehow Orkin has done it. They far outperform their competitors on a consistent basis.

Questions to Ask When Choosing a Pest Management Provider

  • How long has the provider been in business?
  • Are the provider’s technicians licensed and/or certified by appropriate agencies?
  • What documentation is provided with the service? How soon is it available?
  • What kind of training do the technicians receive?
  • What is the average response time to a pest-related emergency? Is there an extra charge for emergency responses?

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Residence Inn Huntsville http://www.orkin.com/commercial/case-studies/residence-inn/ http://www.orkin.com/commercial/case-studies/residence-inn/#comments Tue, 01 Apr 2014 14:02:18 +0000 http://staging.orkin.com/?post_type=case_study&p=19650 Responsive pest control is essential in hotel environments. Residence Inn Manager Neal Obert understands this need, which is one reason why he chose Orkin as his hotel’s pest control provider. Learn more about how Orkin works to help Neal offer a relaxing stay at his hotel.
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Residence Inn and Orkin offer the right service, right away

Every day, the staff at the Residence Inn in Huntsville, Ala. comes through for their guests. Whatever and whenever the need, the staff is always there for its guests. When hotel management began searching for a new pest control company, they looked for a provider that could deliver the same level of service that the hotel provides its guests. They chose Orkin.

Orkin sat down with Residence Inn Manager Neal Obert to discuss the service that Orkin has provided for three years now.

 

Why did you choose Orkin?

Orkin is a reputable company we knew we could trust. They have resolved any issues as quickly as possible. If we have a problem, they come out and address it immediately.

 

How is your partnership with Orkin, and how do they work with your staff to manage pests?

Our provider is very helpful. He’s great at going into the rooms and focusing on areas like air conditioning units and kitchens that can be hot spots. We have good housekeeping practices, and he works with our maintenance personnel. He’s very thorough at answering any questions or addressing any concerns we may have.

 

How would you describe the quality of service your technician provides?

Our Orkin man has been great at doing whatever needs to be done. If we have an issue that needs to be addressed, he resolves it and then checks back several times. The follow up is very thorough.

 

What resources does Orkin provide that are helpful to you and your staff?

The biggest thing is a binder that is very important for our records. We’re able to keep all of our details in it, and that’s super helpful. Of course, they handle everything, and they’re always happy to come back out if needed.

 

Questions to Ask When Choosing a Pest Management Provider

  • How long has the provider been in business?
  • What documentation is provided with the service? How soon is it available?
  • What kind of training do the technicians receive?
  • What is the average response time to a pest-related emergency? Is there an extra charge for emergency responses?

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Mims Meat Company http://www.orkin.com/commercial/case-studies/mims-meat-company/ http://www.orkin.com/commercial/case-studies/mims-meat-company/#comments Tue, 25 Mar 2014 15:53:33 +0000 http://staging.orkin.com/?post_type=case_study&p=19897 Dennis Renfro, HACCP coordinator at Mims Meat Company says, “If you don’t give pests a reason to be there, they shouldn’t come in.” Mims partnered with Orkin to follow that credo.
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Pests: Preventing Rather Than Chasing

At Mims Meat Co. in Texas, an Integrated Pest Management program keeps insects and rodents away from the plant before they get in.

Pest control in the meat processing environment can be a thorny issue. The conventional approach of zapping unwanted critters with a pesticide is the least satisfactory of all solutions. No food plant wants to introduce extraneous chemicals on premises unless absolutely necessary.

Just as in many other situations, the best defense is a good offense. A proactive program that keeps pests away from the facility in the first place is a lot more effective than ferreting them out once they’re well ensconced inside. The way to do that is to eliminate access to food, water and harborages that are attractive to insects or rodents.

As Dennis Renfro, HACCP coordinator at Texas-based Mims Meat Company, observes, “If you don’t give pests a reason to be there, they shouldn’t come in.”

Mims Meat is a family-owned processor occupying a fenced-in compound in an old industrial neighborhood on the east side of Houston. The main plant, about 40,000 square feet in size, dates from 1961. The property also includes a single-story house converted into offices, an equipment garage, and two other outbuildings. It is bounded on the front by a freeway, and at the back by undeveloped woods.

These physical details were important factors to consider when Mims Meat contracted with Orkin Exterminating Co., Atlanta, Ga., for Orkin’s Integrated Pest Management (IPM) services. The IPM approach stresses non-chemical methods of eliminating and preventing pests in a given environment. IPM techniques can be biological (growth regulators or parasites), mechanical (traps or exclusion), or even cultural (focusing on better sanitation to prevent pest-conducive conditions). Because there are so many variables among processing plants—from location to climate to the condition and age of the building—each program is customized to the individual facility and its surroundings.

For Mims Meat, which last year rang up $33 million in sales to wholesale and retail customers from Dairy Queen to the county jail, IPM encompasses a gamut of strategies moving from the outside in, from perimeter protection to protocols for waste disposal on the plant floor.

The program begins at the property line with exterior rodent bait stations deployed at 50 foot intervals around the exterior chain link fence. “We placed the bait stations around the fence to avoid drawing an initial burst of rodents from another property,” says Frank Ruczynski, who, as the Orkin service manager assigned to Mims, visits the plant once a week. “We want to stop them before they get too far on the site.”

The bait stations, which are tamper resistant so non-targets (such as feral cats or dogs) can’t get into them, serve as monitoring devices as well as for pest management. “If we have a hit, then we know we’ve got some rodent activity in that area,” Ruczynski continues. “We’ll document that and continue to monitor to make sure the problem is taken care of before it has a chance to spread.”

Closer in, IPM relies on a combination of prevention and eradication to keep pests at bay. Most external preventive measures are “common-sense” precautions, says Zia Siddiqi, Ph.D., a board-certified entomologist and Orkin’s quality assurance director: removing vegetation touching the building; eliminating any water accumulation; sealing openings, cracks, and crevices; covering drains; and installing screens on windows and automatic closers on doors.

Unbaited mechanical traps (either glue or snap traps) are another non-chemical part of the mix. These are located every 20 feet around the inside perimeter, with special attention to the loading dock area. “If something comes in off a truck, we have traps on each side of the doorway so we’ll get it no matter which way it goes,” Ruczynski says.

The plant has two main kinds of interior spaces: the production floor, which processes primarily beef and pork, along with small quantities of chicken, lamb, and veal; and a warehouse where frozen and dry goods are stored. While pests are more of a concern in the dry area, says Renfro, IPM strategies are in place in both.

“A key question in a meat processing plant is how garbage and rendering are handled,” says Dr. Siddiqi. “Waste-handling has to be a closed system. Non-edible debris is generally prone to fly infestations, and it’s critical to take care of it in a way that doesn’t promote pest infiltration.”

Mims Meat has strict protocols for waste management and disposal. According to Renfro, processing waste is placed in barrels marked “inedible,” and a green denaturing agent is poured on top so it cannot be used for anything else. The barrels are covered to minimize odors and prevent unwanted access; they are also stored in a cooler, where the controlled temperature serves as a deterrent to insects. A rendering company picks up the carefully contained waste once a week.

Because incoming product arrives preboxed, primarily in cardboard and plastic, there is a large quantity of dry waste that is handled separately. All the packaging is returned to the box after product is unwrapped and removed. Instead of being collected in an outdoor dumpster, which can be a fertile breeding ground for flies in warm Texas climate, the material is taken out of the plant to the on-premises incinerator as needed during the day.

“This keeps the plant floor clean and picked up. There are no places on the outside for anything to hide,” Renfro says.

Mims’ 101-person workforce also participates in the overall pest management program by adhering to the stringent cleanliness standards in force in the meat processing plant. “Being careful what they bring into and out of the facility, wearing lab coats and booties—all these things help us, too,” says Bill Stepan, Orkin’s Houston branch manager.

Employees understand they have a role to play as well, not only in their clean-up chores but doing things like closing doors and making sure they don’t move mouse traps carefully put in place.

Ultimately, successful pest management is a two-way street. “Without cooperation from the customer, you don’t win the battle,” Siddiqi observes.

And how goes the battle?

“We’ve caught a few mice, but almost all of them have been on the outside,” says Dennis Renfro. “We haven’t had any kind of problem on the interior,” he concludes.

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Atlanta Children’s Shelter http://www.orkin.com/commercial/case-studies/atlanta-childrens-shelter/ http://www.orkin.com/commercial/case-studies/atlanta-childrens-shelter/#comments Thu, 20 Mar 2014 14:38:49 +0000 http://staging.orkin.com/?post_type=case_study&p=19669 In sensitive childcare environments, responsible pest control is essential to the health and safety of children. Since 2006, Orkin has worked with the Atlanta Children’s Shelter to develop a program that fits their needs, using preventive methods to help keep pests out.
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Atlanta Children’s Shelter, Atlanta, G.A.

Since 1986, the Atlanta Children’s Shelter has provided high-quality child development and support services for homeless families striving for self-sufficiency.  The award-winning organization’s Early Childcare Program is accredited by the National Association for the Education of Young Children (NAEYC), a designation earned by fewer than 5 percent of all childcare providers in the U.S. Atlanta Children’s Shelter called on Orkin in 2006 because they needed highly effective pest management with minimal pesticide use in the sensitive childcare environment.  We spoke by phone with Dr. Jackye E. Brown, executive director of Atlanta Children’s Shelter, about the importance of protecting the children from pests while keeping them safe from pesticides.  Here is an edited transcription of that interview.

Why did Atlanta Children’s Shelter decide to switch to Orkin?

“We had been using the same pest management provider for years, but when we started to see pests on a regular basis, it was time for a change.  Orkin met with us and listened to our concerns.  Together, we walked the facility and discussed areas that might be at risk for pests.  From that day on, we have not had a single incident.  We’re so pleased with Orkin.”

What benefits have you experienced since you changed providers?

“With Orkin, there’s consistency and continuity – we have been working with the same service technician since we signed our contract.  We know him well and his friendly and personable attitude is good fit for our environment.  Not to mention, in our business, when you’re often dealing with families fleeing domestic abuse situations, it is ideal to know the faces of our service providers when they are on the premises.”

How does Orkin make your job easier on a day-to-day basis?

“Our pest control is preventive at this point, and it’s working.  If we do have an issue, we make one phone call and our technician comes right away.  Orkin’s responsiveness is extremely important to us and shows just how much they value our business.”

How has Orkin addressed the sensitive environment at the shelter?

“Clearly, we are in a unique environment, serving children age four and under.  It is extremely important that chemicals are never used while they are in the vicinity.  When we interviewed Orkin we let them know our preference for minimal chemical treatments and Orkin has taken extra precautions.  Our employees are aware of the locations of baits and are familiar with our pest management practices.  In addition, our service technician comes to the Shelter once a month to monitor for signs of pests.  If any spraying is required, we work with Orkin to schedule it when children aren’t present.”

What do you like best about your partnership with Orkin?

“I would have to say, Orkin’s professionalism really has impressed me most.  Before our technician leaves after a service, he always asks our business manager to sign a form acknowledging his visit and reviews the steps he took around the facility with her.  Orkin’s business protocol has earned them a good reputation, one we can fully endorse thanks to our own personal experience.”

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The Pines Apartments http://www.orkin.com/commercial/case-studies/pines-apartments/ http://www.orkin.com/commercial/case-studies/pines-apartments/#comments Thu, 20 Mar 2014 14:23:50 +0000 http://staging.orkin.com/?post_type=case_study&p=19661 The Pines Apartments in Walnut Creek, Calif. has partnered with Orkin Commercial Services for years. Find out how Orkin’s customer service and results have helped maintain this successful partnership.
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The Pines Apartments and Orkin Aim to Please its Customers

Nestled in the picturesque San Francisco Bay Area in Walnut Creek, Calif., The Pines Apartments is known for its garden-style community and spacious floor plans. Just minutes from Main Street’s upscale boutiques and gourmet dining, The Pines is a quiet haven for residents looking for small town charm near downtown life.

The Pines has partnered with Orkin for the past five years to ensure that pests don’t disturb the peace of its residents. Property Manager Ana Maria Herrera says it’s the customer service Orkin offers that sets them apart from others.

 

Why did you choose Orkin?

We chose Orkin because of the service they provide. When we do have a pest control issue, I can call one of the technicians and get an answer right away. The technicians are very professional and discreet, and they interact well with our residents. They take the time to explain the issues and put our residents at ease when they perform a service in their unit. Our residents are always happy to see them because they know we’re taking care of any problems.

 

What’s the biggest benefit of Orkin’s service?

The customer service is great. I particularly value the personal relationship we have with our technician. He comes in and checks in with us in the morning and lets us know he’ll be on the grounds, and then he follows up with us. I’ve worked with other pest control providers before, but I didn’t have the kind of relationship with them that I have with Orkin.

 

How do you see your partnership with Orkin moving forward?

I’m very satisfied with Orkin and look forward to continuing our partnership. Orkin does the best they can to make their customers and the residents very pleased and very happy.

 

Questions to Ask When Choosing a Pest Management Provider

What is the average response time to a pest-related emergency?

Is there an extra charge for emergency responses?

Are the provider’s technicians licensed and/or certified by appropriate agencies?

What documentation is provided with the service? How soon is it available?

What kind of training do the technicians receive?

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The HELP Foundation http://www.orkin.com/commercial/case-studies/help-foundation/ http://www.orkin.com/commercial/case-studies/help-foundation/#comments Thu, 20 Mar 2014 14:20:47 +0000 http://staging.orkin.com/?post_type=case_study&p=19659 The HELP Foundation, a nonprofit organization that offers group homes and apartment units for individuals with various levels of intellectual and developmental disabilities, switched to Orkin in 2011 for the focus on responsiveness, extensive documentation, and custom designed programs.
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Orkin Lends a Hand to the HELP Foundation to Keep Unwanted Visitors Away

The HELP Foundation is a nonprofit organization in Northeast Ohio that was founded in 1965 to serve individuals with various levels of intellectual and developmental disabilities (IDD). With 18 locations in the greater Cleveland area, the organization offers group homes and apartment units as residential options to those with IDD. Keeping homes and apartments pest-free is important to ensure that all residents experience the best living environment on the nonprofit’s property. 

That’s why The HELP Foundation switched to Orkin Commercial Services in 2011. We interviewed The HELP Foundation’s HUD Facilities Director Jack Schroeck to learn more about how Orkin has partnered with the nonprofit to solve their pest challenges. Following is an edited transcription of the interview.

 

Why did you choose Orkin?

We needed a company with pest specialists who could respond to multiple locations in a given day if necessary. Orkin’s team could also help educate us on correct protocol and documentation methods, as well as create a customized service program for us.

 

What aspects of Orkin’s service are the most important to you?

Our Orkin technician has an in-depth understanding of our history, so he can easily develop a plan that meets our needs. Before engaging Orkin, we didn’t always know where to start because we had never dealt with certain pests. Our Orkin pest specialist has been able to look at each pest problem as a standalone situation, and then develop a solution. This is important because we need to protect the integrity, safety and security of our homes and apartments.

 

How would you describe your partnership with Orkin?

Anytime we have a problem, I can pick up the phone and call Orkin. Orkin is extremely responsive, and is always able to dispatch a technician in a reasonable amount of time. Our Orkin technician is willing to develop a customized solution to meet our needs, and he also has meetings with our staff to teach them about any challenges we’re facing and how we can improve. This information has helped our employees become more comfortable in every situation.

TIP BOX:

Getting Your Residents on Board With Pest Control

  • Pests are attracted to food odors, so ask that residents keep their food properly stored in tightly sealed containers.
  • Encourage residents to follow simple sanitation such as cleaning spills immediately, wiping down surfaces daily and regularly taking out the trash.
  • Remind residents to keep doors and windows closed, and also to inspect food and furniture for pests before bringing them into their homes.
  • Ask residents to be your eyes and ears around the property – they can help to make early detection of pest activity possible.

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Strater Hotel http://www.orkin.com/commercial/case-studies/strater-hotel/ http://www.orkin.com/commercial/case-studies/strater-hotel/#comments Thu, 20 Mar 2014 14:13:22 +0000 http://staging.orkin.com/?post_type=case_study&p=19654 As one of Durango, Colorado’s most prominent downtown landmarks, the historic Strater Hotel has a reputation for world-class accommodations and hospitality. And they’ve relied on Orkin for more than 40 years to help uphold that commitment to comfort and quality.
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Strater Hotel and Orkin Send Unwanted “Guests” Packing

As one of Durango, Colorado’s most prominent downtown landmarks, the historic Strater Hotel is known for world-class accommodations and hospitality.  In addition to nearly 100 guest rooms, the establishment contains several lounges, conference rooms, bars, restaurants and the world-renowned Henry Strater Theatre.  With so many amenities, the property contains many areas that could be prone to pests.  That’s why Strater Hotel partners with Orkin Commercial Services to ensure that its pest management program runs smoothly.

For more than 40 years, Strater Hotel has turned to Orkin to help make sure their guests have a comfortable lodging experience.  According to Strater Hotel Maintenance Manager Gary Witt, the relationship allows the hotel staff to concentrate solely on fulfilling its mission to deliver five-star customer service. 

Orkin spoke with Gary about the importance of effective pest management in a hospitality setting.  Following is an edited transcription of that interview.

 

Why is pest management so important to your hotel?

“The Strater Hotel has a very high standard for guest comfort, and we try to do everything we can to keep pests out of our establishment.  Since we’re regulated by the state health department, pests are a concern that we simply can’t afford and won’t tolerate.”

 

Why did Strater Hotel choose to partner with Orkin for pest management service?

“We needed effective and reliable service, and Orkin delivered – and continues to.  We count on our provider to be low-maintenance, so we have one less thing to worry about.  Orkin doesn’t have to be called or reminded to do their job well.  Our Orkin Commercial Pest Specialist visits the property regularly and helps prevent pest problems before they start.  He also keeps me informed, giving me a full report after each service visit.”

 

How does Orkin help you to stay on track with your pest management program?

“Since guests, staff members and shipments are coming in and out of our property around the clock, it can be challenging to prevent pest access.  Our Pest Specialist keeps rodents and insects out using multiple methods.  He knows the parts of our establishment that are most prone to infestations, such as around entrances and loading areas, and he gives these areas special attention.”

 

How does Orkin address pest issues that arise in and around your hotel?

“Rodents are an issue in this part of the country, and with so much foot traffic through our multiple entrances, they have many opportunities to access the hotel.  Orkin addresses this issue with proactive methods such as traps, which keep rodents out.  Our Pest Specialist monitors the traps and keeps me keeps me well informed.  During my time at the Strater Hotel, I have always been pleased with their service.”

 

What has been the overall impact of your partnership with Orkin?

“The benefit of working with Orkin is that it allows our staff to concentrate on maintaining a superior lodging experience.  They are competent, detail-oriented and reasonably priced.  Overall, Orkin is doing a great job.”

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Savannah Hotels http://www.orkin.com/commercial/case-studies/savannah-hotels/ http://www.orkin.com/commercial/case-studies/savannah-hotels/#comments Thu, 20 Mar 2014 13:58:19 +0000 http://staging.orkin.com/?post_type=case_study&p=19648 B.M. Patel, manager of several hotels in Savannah, Ga., turned to Orkin more than a decade ago for fast, effective pest control solutions – and he’s been with us ever since. In addition to discreet service visits, Orkin helps provide reliable results and peace of mind at all of his locations.
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Orkin Helps Guests Check in to Savannah Charm

Every year, millions of visitors flock south to the moss-draped squares and historic charms of Savannah. When they arrive, many check in with hotelier B.M. Patel. Patel manages Hawthorn Suites, La Quinta Inn and Econo Lodge, located off Interstate 95 for an easy drive to Savannah’s cobblestone streets and Lowcountry treasures.

As General Manager, Patel requires partners who can keep up with the tourist rush so his guests can enjoy the city’s sweet molasses pace in comfort. He has trusted Orkin Commercial Services to provide efficient, effective service to his bustling hotels for more than a decade. We caught up with Patel during one of his short breaks to discuss his partnership with Orkin.

 

Why did you choose Orkin?

Some of my family members who manage hotels recommended Orkin. I first brought on Orkin at Econo Lodge, and when I saw what excellent service they provided, I asked them to come to Hawthorn Suites and La Quinta as well. I’m committed to providing great customer service at my hotels, and pest management plays an important part in a customer’s experience. My guests look for clean, safe and comfortable rooms, and Orkin’s focus on quality service has helped me provide that at all of my hotels.

 

How does Orkin work with your staff to manage pests?

My housekeeping and maintenance staff work closely with Orkin to ensure our hotels remain spotless and free of pests. Orkin has provided valuable training to my staff, showing them how to check rooms for signs of bed bugs and other pests. These trainings are helpful and informative, and we put them to practice by conducting regular inspections of rooms.

 

What aspects of Orkin’s service do you most appreciate?

Orkin always provides fast and effective service. If we have an issue, Orkin responds and resolves it quickly. They’re also very discreet, providing service during lulls in our day between morning checkout and afternoon check-in.

Tips to Stop Pest Problems Before They Start

  • Create a written sanitation schedule and educate staff on their roles and responsibilities.
  • Ask staff to keep an eye out for pests and immediately report any pest sightings.
  • Reduce sources of food and water that can attract pests – clean up food and water spills, vacuum regularly and keep trashcans lined and covered.
  • Trim back trees, shrubs or other landscaping that can provide shelter for pests.
  • Work with your pest management provider to implement an Integrated Pest Management program and train your staff on how to respond to pest issues.

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Brookfield Properties http://www.orkin.com/commercial/case-studies/brookfield-properties/ http://www.orkin.com/commercial/case-studies/brookfield-properties/#comments Wed, 19 Mar 2014 21:57:56 +0000 http://staging.orkin.com/?post_type=case_study&p=19642 Brookfield Partners, located in downtown Los Angeles, manages three buildings in the area and hundreds more across the globe. The responsiveness, Orkin’s use of targeted products and LEED certification are just a few reasons this valuable partnership continues.
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Brookfield Properties and Orkin Partner to Evict Unwanted Office “Tenants”

Downtown Los Angeles is an endless sea of skyscrapers. Keeping these buildings clean, attractive and operating efficiently is no easy task. Just ask the folks at Brookfield Properties – they manage three of these buildings, and 105 other properties across the globe.

Each day, thousands of people come to work at buildings managed by Brookfield and each time a tenant parks in the garage, walks through the lobby or uses the restroom, Brookfield has an opportunity to make an impression. Because these impressions are critical, Brookfield takes pest management and prevention seriously, that’s why in 2010, it switched from a competitor to Orkin.

The following is an edited transcription of Orkin’s conversation with Assistant Property Manager Anaiah Spencer about the impact it has made at one of Brookfield’s Los Angeles office properties – The Bank of America Plaza.

 

How have things been going so far?

Things are going well. Our Orkin Account Manager is really great to work with and we have no tenant complaints. Of course, there are those one-off complaints, but we forward those over and he takes care of it very quickly. Overall, we’re much happier than we were with our last provider – but the pests aren’t.

 

Why is pest management so important for Brookfield?

Pest management is important to our business because it provides a perception of cleanliness to the building.  When tenants see rodents or pests they assume it’s a dirty property, and while that’s not always the case, it’s the tenant’s perception, and that’s a big deal to us.

 

Does Orkin work with your staff?

Yes, and that is one of the great things we’ve been able to implement with Orkin. I took our account manager around and introduced him to the heads of security, janitorial and parking. Now, they just work directly with each other, and keep me in the loop. This is really helpful because it’s one less thing I have to worry about, plus these guys are the ones in the bathrooms and in the parking decks – they know where the pests are.

 

Has there been a time when Orkin has gone above and beyond and helped you out?

One important point of differentiation with Orkin over our last provider is the ability to work within the framework of our LEED certification. We are LEED Gold and soon will be LEED Platinum. Pesticide use is a big part of what the U.S. Green Building Council (USGBC) looks at for certification. Orkin has been able to help control pests using targeted chemical applications as a last resort, which means we’re able earn more points toward LEED Platinum. We weren’t able to do this when we were working with our previous provider.

A great example of Orkin’s ability to help solve pest issues using targeted products as a last resort happened recently when we removed a cabinet that had been bolted to the wall in one of our lower parking levels for 25 years.  What looked like millions of water bugs covered the wall. Orkin was able to come on-site right away and take care of the problem using tier three chemicals, which don’t require us to notify tenants, which is obviously ideal for us as building managers.

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Nigro Companies http://www.orkin.com/commercial/case-studies/nigro-companies/ http://www.orkin.com/commercial/case-studies/nigro-companies/#comments Wed, 19 Mar 2014 21:52:34 +0000 http://staging.orkin.com/?post_type=case_study&p=19640 With multiple office properties and shopping centers in upstate New York, Nigro Companies needed first-class service from a responsive, professional provider. For many years, Orkin and Nigro Companies have developed a strong partnership backed by quality results and one of the strongest guarantees in the industry.
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The customer letter featured in this piece is an actual communication to Orkin Commercial Services from Nigro Companies’ Jamie Margelot.

For three generations, Nigro Companies has been a leader in upstate New York real estate, owning and managing several million square feet of commercial properties, all of which rely on successful pest management.  Property manager Jamie Margelot depends on Orkin Commercial Services to ensure tenants at his office properties don’t work overtime dealing with pests.  As a company built on strong values and communication, Nigro Companies trusts Orkin to provide reliable service that matches their own.

Mr. Dan Long
Account Manager
Orkin Commercial Services
5 Hemlock Street
Latham, NY 12110

To Whom It May Concern:

I wanted to take a moment and thank Orkin for providing Nigro Companies with many years of first-class pest control service.

As the property manager of multiple office properties and shopping centers, I have dealt with my fair share of pest control contractors. Working in office buildings proves to be difficult for some contractors, but Orkin does the job without causing a disruption.

I did not realize the ineffectiveness of the others’ service until I looked into Orkin’s practices and customer service guarantees. Since then, I steadily have been transferring all of my properties to Orkin – and have done so with continued success.

Orkin stands out from other companies, because their response time is almost immediate and the pest specialist services each property as if he were servicing his own home.

I give Orkin my highest recommendation and guarantee future customers will be as satisfied as I am.

Sincerely,

Jamie Margelot
Property Manager
Nigro Companies

For a free consultation, call 1-800-ORKIN-NOW or visit www.orkincommercial.com.

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Sparrow Hospital http://www.orkin.com/commercial/case-studies/sparrow-hospital/ http://www.orkin.com/commercial/case-studies/sparrow-hospital/#comments Wed, 19 Mar 2014 21:36:01 +0000 http://staging.orkin.com/?post_type=case_study&p=19636 This regional medical center has earned repeated recognition for its commitment to environmentally responsible healthcare. Since 2002, Sparrow has valued Orkin as a partner that recognizes environmental responsibility.
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Sparrow Hospital case study

As the flagship of mid-Michigan’s premier health care organization, Sparrow Hospital in Lansing, Mich., leads the way toward greener operations in the health care industry while providing quality care to tens of thousands of people each year. The regional medical center has received numerous distinctions that recognize the facility’s commitment to environmentally responsible health care, including two consecutive Sustained H2E Leadership Awards from Hospitals for a Healthy Environment.   

Given Sparrow’s strong commitment to green cleaning, it comes as no surprise that the hospital values a pest management company that can contribute to their overall goal of becoming 100 percent green. An Orkin customer since 2002, the relationship between Sparrow and Orkin Commercial Services began when the hospital staff noticed a fruit and drain fly problem that their current pest control provider couldn’t eliminate.

“Sparrow was in the midst of making the switch to green products when the fruit and drain fly problem occurred,” said Sparrow Director of Environmental Services Reza Tavakoli. “Orkin really came to the rescue with fly light units and OE-30, an organic drain cleaner, because they eliminated the pest issue and fulfilled our requirement of being Green Seal certified.”

Since then, the partnership between Sparrow and Orkin has grown along with the hospital’s commitment to providing a healthy environment. Since implementing a green cleaning program doesn’t just mean converting to all green products, Sparrow is in the midst of building the hospital’s first green tower, using mostly brick and block to make it energy efficient. Orkin works with the engineering department to make sure the construction doesn’t affect the surrounding surgical rooms.

“With all the construction that’s going on, certain parts of the hospital are more susceptible to pests,” said Orkin Pest Specialist Joshua Genther. “We work together with the hospital’s engineering department on exclusion techniques such as caulking and meshing, which prevent ants and rodents from entering the facility.”

Orkin also partners with the hospital’s cleaning staff to implement a monthly cleaning routine. Each month a member of the cleaning staff removes drain covers in surgical areas and emergency rooms and scrapes the build-up of dirt and grime from the sides of the drains. This allows Genther to pour OE-30 easily into the drains during service visits without residue getting in the way. Genther also monitors and inspects to make sure there are no cleaning issues around the hospital by documenting all cleaning activities and treatments on a chart and reporting any issues to Sparrow.

“Orkin does a great job of communicating with various departments in the hospital to make sure that the pest management program is exceeding our expectations,” said Tavakoli. “Sparrow knows that Orkin has the hospital’s best interest in mind, so we try to make it easy for our Orkin Man to do his job.”

Doctors aren’t the only ones on-call at Sparrow Hospital. In addition to Orkin’s 24-hour call center, the healthcare facility can reach Genther on his cell phone 24-hours a day if an emergency arises. This guarantees an immediate response, which is critical in health care environments.

“Orkin’s main goal is to make sure that Sparrow can concentrate on their patients and not bug problems,” said Genther. “The hospital upholds their end of the partnership, and because of their cooperation, we are able to alleviate problems quickly and easily.”

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Regents Park at Aventura http://www.orkin.com/commercial/case-studies/regents-park-aventura/ http://www.orkin.com/commercial/case-studies/regents-park-aventura/#comments Wed, 19 Mar 2014 21:31:19 +0000 http://staging.orkin.com/?post_type=case_study&p=19634 As the administrator of Regents Park at Aventura, a nursing and rehabilitation facility, Seth Wiesel understands the importance of effective pest control – the health and safety of his patients depends on it. That’s one reason why Regents Park partners with Orkin.
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The customer letter featured in this piece is an actual communication to Orkin Commercial Services from Regents Park at Aventura’s Seth Wiesel.

As the administrator of Regents Park at Aventura, a nursing and rehabilitation facility, Seth Wiesel understands the importance of effective pest control – the health and safety of his patients depend on it. After two national pest control companies delivered less than satisfactory results, Wiesel turned to Orkin Commercial Services for help. Understanding the challenge of a highly sensitive health care environment, Orkin delivered effective and consistent results. Wiesel has been more than pleased with the service at his facility and thanked Orkin for upholding its promise.

Mr. Jon Wysocki
Account Manager
Orkin Commercial Services
9505 NW 40th Street Road
Miami, FL 33718
To Whom It May Concern:

Regents Park at Aventura, a skilled nursing and rehabilitation facility, recently hired Orkin Commercial Services to perform pest elimination service at our location. We previously tried two other well-known national companies that produced very disappointing results. These companies made promises they did not keep, which resulted in unacceptable pest infestations.

Jon Wysocki, an Account Manager for Orkin, met with me and promised effective solutions to our pest issues. Naturally, there was a lot of skepticism on my part due to my two previous experiences. I am pleased to say that everything Mr. Wysocki promised was delivered with surprisingly fast results, which far surpassed anything the previous companies had done for me in the past year! In addition, Service Manager Emilio Dieppa and Service Technician David Palacios have done an excellent job of consistently delivering and following through on Orkin’s promise.

As you know, pest issues can be an administrator’s nightmare. We recently concluded an important yearly survey where we passed everything, including our pest management program, with above average scores.

I am pleased to express our customer satisfaction with the entire Orkin organization and highly recommend their services.

Sincerely,

Seth D. Wiesel
Administrator
Regents Park at Aventura

For a free consultation, call 1-800-ORKIN-NOW or visit www.orkincommercial.com.

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Piedmont Hospital http://www.orkin.com/commercial/case-studies/piedmont-hospital/ http://www.orkin.com/commercial/case-studies/piedmont-hospital/#comments Wed, 19 Mar 2014 21:24:41 +0000 http://staging.orkin.com/?post_type=case_study&p=19632 A customer since 2004, Piedmont Hosiptal valued Orkin’s offer of 24-hour, on-call services and a guaranteed four-hour response time to any pest problems at the facility, one of the reasons that they selected Orkin.
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PIEDMONT HOSPITAL AND ORKIN COMMERCIAL SERVICES

Protecting the Patient Experience

 

With more than 1.5 million square feet of hospital space, nearly 4,000 employees and 900 board-certified physicians in Atlanta, Piedmont Hospital provides nationally recognized care for all major medical, surgical and diagnostic services.  The private, not-for-profit hospital is a recipient of the 2006 and 2007 Distinguished Hospital Award for Patient SafetyTM according to HealthGrades (a leading healthcare ratings company).

Knowing Piedmont’s excellent reputation, it comes as no surprise that the hospital is especially vigilant about pest management.  An Orkin Gold Medal Protection customer since 2004, Piedmont selected Orkin because the hospital needed 24-hour, on-call services and a guaranteed four-hour response time to any pest problems at the facility.

The relationship between Piedmont and Orkin first began when hospital staff noticed ants in two intensive care unit (ICU) wings.  Though the Argentine ants posed no immediate health concern to patients, Piedmont’s environmental services staff understood the importance of maintaining a pest-free environment at all times and immediately called Orkin.

After careful examination of the ICU wings, Orkin identified how the pests were entering – through weep holes, a common structural requirement in the walls of brick buildings.  To take care of the problem and have little impact on patients as possible, Piedmont temporarily relocated patients during a weekend of low activity while Orkin professionals and the hospital engineering department applied the necessary treatment and screened off potential entry points.

“Even though we saw only a few ants, that is not acceptable at Piedmont Hospital,” said Piedmont’s director of environmental services Brian Frislie.  “Orkin responded right away, and we were able to resolve the issue quickly.”

The plan successfully removed the ants, but the real testament to the Gold Medal program’s effectiveness came later.  During Piedmont’s five-year inspection by The Joint Commission for Accreditation of Healthcare Organizations (JCAHO), pests and pest control were not even mentioned – the best-case scenario for a hospital pest control program.

“Orkin worked closely with the environmental services staff to make sure everything was in perfect working order leading up to the inspection,” said Frislie.

Because hospital employees are the eyes and ears of the pest control program between service visits, Piedmont entrusts their Orkin pest control specialist to train hospital staff members on other potential problem areas.  At one monthly staff meeting, Orkin specialist Gary Lewis delivered a presentation on fly prevention to the environmental services staff and several infectious disease doctors.  Plans are already underway to develop future staff training sessions.

“Officially, I am an employee of Orkin, but unofficially, I feel like an employee of Piedmont Hospital,” said Lewis about Orkin’s relationship with Piedmont.  “I couldn’t ask for a better or more receptive customer.”

Orkin’s Gold Medal Protection for Health Care boasts a comprehensive documentation system that prepares hospitals for reviews by facility administration, public health inspectors, medical personnel and health care accreditation boards.  A “greener” pest management alternative for health care facilities, Orkin’s Gold Medal Protect for Healthcare is consistent with recommendations made by the American Society for Healthcare Environmental Services (ASHES) and Hospitals for a Healthy Environment (H2E).

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Glens Falls Hospital http://www.orkin.com/commercial/case-studies/glens-falls-hospital/ http://www.orkin.com/commercial/case-studies/glens-falls-hospital/#comments Wed, 19 Mar 2014 21:12:32 +0000 http://staging.orkin.com/?post_type=case_study&p=19627 This 410-bed healthcare facility chose Orkin in 2006 in an effort to become more sustainable. Just two months later, the hospital earned an “H2E Partner” designation.
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Best Practices in Pest Control

Glens Falls Hospital Shifts from a Reactive to Proactive Program

 

Glens Falls Hospital is the sole, comprehensive, acute-care community hospital serving a 2,600-square-mile, predominantly rural region of upstate New York.  Prior to 2006, Glens Falls Hospital had spent five years using three different pest control providers, all of whom focused on reactive solutions to pest problems.  The results disappointed the environmental services team, especially because each new pest issue yielded the same response – another chemical treatment.  Glens Falls Hospital decided to implement a more proactive pest management program to reduce pest presence and pesticide use at the same time.

 

About the Initiative

In August 2006, the 410-bed Glens Falls Hospital partnered with Orkin Commercial Services to implement a comprehensive Integrated Pest Management (IPM) program based on the model recommended by Health Care Without Harm and consistent with the IPM recommendations of the American Society for Healthcare Environmental Services (ASHES) and Practice Greenhealth (formerly Hospitals for a Healthy Environment, H2E).

Unlike traditional pest control methods, which rely mainly on the use of pesticides, IPM is a holistic approach that uses chemicals as a last resort.  IPM programs strive to eliminate food, water and shelter sources, elements necessary for pests’ survival, through preventive and non-chemical methods like sanitation and facility maintenance.

Glens Falls Hospital and Orkin began by conducting a thorough inspection of the facility to identify the five pest-activity zones, including pest entry points, water sources, food sources, harbourage points and staff areas.  The inspection also reviewed potential problem areas, and Orkin recommended a variety of facility maintenance and sanitation tips to help prevent pests.  By emphasizing non-chemical strategies to keep pests out, Orkin and Glens Falls Hospital help minimize the need for routine application of traditional pesticides.

The pest management strategies at Glens Falls now encompass a variety of environmentally friendly options.  For example, the hospital uses organic pest management products within hospital walls and non-chemical fly lights inside entrances to help prevent flies from accessing sensitive areas of the hospital.

Glens Falls Hospital also welcomed the integration of thorough and accessible pest management service documentation, a key part of the IPM process that the hospital lacked previously.  Orkin and Glens Falls Hospital manage all documentation in a secure, on-site workstation that contains up-to-date service reports, material safety data sheets, corrective action reports, pesticide usage logs and other service records.  Hospital employees are encouraged to submit Pest Sighting Memos (PSMs) into a slot in the work station to document any pest activity that occurs between service visits.  This allows for more targeted and timely follow-up.

Another key improvement was the implementation of Orkin’s an electronic pest management reporting system. During service visits, Orkin’s Pest Specialist uses an electronic handheld device to capture real-time data while on-site and feed it automatically into a central database.  This allows Orkin and Glens Falls to generate comprehensive reports of treatments conducted in every room, chart pest activity trends, and capture any recommended corrective actions needed.

 

Results

Glens Falls ceased room-to-room spraying and reduced staff calls regarding pest problems to virtually none.  Glens Falls Hospital and Orkin’s partnership helped the facility earn an “H2E Partner” designation from Practice Greenhealth.

 

Required Resources

IPM is an ongoing process, not an overnight solution.  Implementing an IPM program takes time, especially when facing active pest problems in the facility.  IPM does not require significant additional budget and is usually more cost-effective over the long term since IPM programs are so successful at preventing problems.  An effective IPM program requires an open line of communication with your pest management professional, particularly when changes occur that could affect pest pressure on the facility.  You will need to establish a communication protocol between environmental services, facility maintenance, facility management and the service provider, as all of these parties need to be in sync for best results. Finally, because successful IPM programs rely on team cooperation, additional training to teach employees about their roles in the IPM process may be required.

 

Challenges

The biggest challenge of adopting an IPM program is staff cooperation, but it is fundamental to IPM that employees play an active role in keeping pests outside where they belong.  Coordinating efforts throughout the entire facility can be difficult, and may require specific and recurring IPM training.  Fortunately, a number of IPM training resources are available from ASHES and Practice Greenhealth to help you in this regard.  Work with your staff to assign roles so everyone is responsible for a portion of your pest management program.  Identify key staff members to lead the various segments of your program and enlist others to provide ongoing support.

 

Advice for Colleagues

It is important to create an IPM program specifically for your facility.  Not only does this approach offer a long-term solution to pest prevention, but the reduction of chemical use offers a better solution for patients, employees and visitors.  The initial time and labor invested in an IPM program is well worth it.  Efforts will yield future long-term rewards in reducing pest pressure, pesticide usage and pest complaints.

 

Current Status

Glens Falls Hospital continues to reach its goal to keep pests out before they can cause a problem.  The facility measures its success by the number of staff calls received to report pest sightings.  According to the Director of Housekeeping and Laundry, the hospital reduced calls and minimized the number of pest sightings.  Glens Falls continues to work with Orkin on an ongoing basis to implement IPM practices throughout the facility for best results.

 

Contact

George Moxham
Director of Environmental Services
Glens Falls Hospital
518-926-3500

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Papa John’s Pizza, North Alabama http://www.orkin.com/commercial/case-studies/papa-johns-pizza-north-alabama/ http://www.orkin.com/commercial/case-studies/papa-johns-pizza-north-alabama/#comments Wed, 19 Mar 2014 21:04:38 +0000 http://staging.orkin.com/?post_type=case_study&p=19622   Orkin and Papa John’s Focus on Better Pest Management, Better Pizza The Papa John’s Pizza restaurants in North Alabama uphold the national chain’s commitment to making a better pizza with better ingredients and better-trained employees. Rick Bell, Papa John’s … Continue reading

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Orkin and Papa John’s Focus on Better Pest Management, Better Pizza

The Papa John’s Pizza restaurants in North Alabama uphold the national chain’s commitment to making a better pizza with better ingredients and better-trained employees.

Rick Bell, Papa John’s North Alabama area supervisor, wants every pizza that leaves one of his restaurants to uphold Papa John’s legendary quality. He wants the same focus on quality from his pest management provider, which is why he turned to Orkin.

Orkin spoke with him about how a consistently reliable pest management program has allowed his nine restaurants to focus on what they do best – consistently deliver Papa John’s superior-quality pizza.

 

Why did you choose Orkin?

In 2011, we were using another provider and weren’t happy with the results. Orkin came in and was great to work with. They come in early in the morning and help us solve any pest issues before any customers are out and about. I don’t have to worry about pest control like I used to. Orkin has really taken it off my shoulders. 

 

What aspects of Orkin’s service do you most appreciate?

Orkin puts the same focus on training that Papa John’s does. We expect our people to be well trained on how to make a pizza the exact way Papa John’s wants it made, and Orkin seems value training as well.

 

What has been the overall impact of your partnership?

In the restaurant business, you never know what you’ll be taking care of on any given day. With Orkin, I know our pest control will always be covered. Orkin may cost more a month than maybe a local pest control provider, but the peace of mind of not having to worry about pests or worry about our customers’ thoughts about our image – that grows our business.

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Turano Florida Bun http://www.orkin.com/commercial/case-studies/turano-florida-bun/ http://www.orkin.com/commercial/case-studies/turano-florida-bun/#comments Wed, 19 Mar 2014 20:10:54 +0000 http://staging.orkin.com/?post_type=case_study&p=19616 For Turano Florida Bun, keeping pests and rodents out of its 80,000 square-foot facility is critical. The results of their partnership with Orkin have earned Turano an IPM Partner Award, recognizing excellence in the area of pest management.
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Turano Florida Bun Pulls Audit Success Fresh from the Oven

A typical hamburger bun starts with a mixture of flour and water, a little yeast, maybe a dash of salt, and gets baked until it’s golden brown. But if you ask the team at Turano Florida Bun in Orlando, Florida, about its recipe, you’ll find that they bake in a few other special ingredients with Gold Medal Award-winning results.

Producing more than 1,000 buns per minute, Turano distributes its goods to thousands of restaurants throughout the Southeast, so maintaining a clean facility is of the utmost importance. In fact, keeping pests and rodents out of its 80,000 square-foot facility is so critical that they partner with Orkin and enlist the Gold Medal™ Protection program. The results have served up Turano Florida Bun with its first Gold Medal™ IPM Partner Award, presented by Orkin, The IPM Institute of North America and NSF.

To learn more about Turano Florida Bun’s golden recipe, we spoke with Jeff Benny, sanitation manager at the Orlando bakery. Here is an edited transcription of that interview.

 

What makes your program award-winning?

I think it comes down to two things – we have a state-of-the-art facility, and we take internal audits very seriously. In fact, we have four corporate audits a year and weekly audits with each of our department managers. With internal audits like these in place, we’re always prepared for the most critical third-party audit. Plus, we’ve seen great results. They have yet to find a reason to deduct points from our audits.

 

Why did you choose Orkin’s Gold Medal Protection program?

I had the opportunity to work with Orkin in the past and received perfect scores on my audits. So when I came to Turano Florida Bun, I sat down and took a look at their Gold Medal™ Protection program, and it seemed to fit our facility’s needs quite well. For example, as part of the program we use PowerTrak™, which allows us to access all pest information online. I sign on once or twice a week to check the status. In fact, my boss is also able to keep track of the data, including pest activity or treatments performed, through the online system.

 

Why is IPM so important to your facility?

Integrated Pest Management is essential to the lifeblood of our facility. At the end of the day, we have to bring our customers, current and potential, through our bakery and show them the measures we are taking to keep the food we produce away from pests. They need to feel good about serving a bun from our bakery and not worry that it has been exposed to pests.

 

Tell us about your partnership with Orkin.

Simply put, the folks on our Orkin team are just an awesome group of people – we work remarkably well together. The technician is in weekly to do inspections and update our records, and just as frequently I’m in touch with the local Service Manager and even the Orkin Branch Manager. On audit days, they make themselves available to work with the auditor however possible. They are always on site when I need them, no matter how big or small the issue. I think there is a sense that we’re in this together; we’re a team, and we’re here to help each other grow.

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The Cheesecake Factory Bakery Incorporated http://www.orkin.com/commercial/case-studies/the-cheesecake-factory/ http://www.orkin.com/commercial/case-studies/the-cheesecake-factory/#comments Wed, 19 Mar 2014 20:05:02 +0000 http://staging.orkin.com/?post_type=case_study&p=19614 Producing more than 5 million cheesecakes annually, employee maintenance is essential for The Cheesecake Factory Bakery’s 60,000 square-foot facility. Iris Eshoo, director of safety and quality assurance at the bakery, says that’s why they chose Orkin.
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Twice as Nice

Dedication to Integrated Pest Management Leads to Second Win for The Cheesecake Factory Bakery & Orkin

A meal at The Cheesecake Factory® restaurant is never complete without a taste of one of their 30-plus signature cheesecakes, delicately hand crafted at The Cheesecake Factory Bakery Incorporated. As the bakery for The Cheesecake Factory® restaurants, as well as other leading foodservice operators, retailers and distributors across the country, The Cheesecake Factory Bakery takes great pride in its specialty desserts, which have grown from a family recipe to a global business.

Producing more than 5 million cheesecakes annually, it’s essential that The Cheesecake Factory Bakery’s 60,000 square-foot facility in Calabasas Hills, Calif. be well-maintained by its employees, who uphold the highest safety standards to ensure complete customer satisfaction. The company’s strong commitment to excellence and focus on food safety and proactive Integrated Pest Management (IPM) practices have earned the facility its second Gold Medal™ IPM Partner Award, presented by Orkin, LLC, The IPM Institute of North America and NSF.

To learn more about this two-time award-winning partnership, we spoke with Iris Eshoo, director of food safety and quality assurance at The Cheesecake Factory Bakery. Here is an edited transcription of that interview.

 

Why is The Cheesecake Factory Bakery deserving of its second Gold Medal™ IPM Partner Award?

“Even more important than our delicious cheesecake varieties, food safety is arguably the most essential component of our business. We care deeply about producing products of the highest quality and standards, and performing well on the pest management portion of our third-party audits is integral to maintaining those standards. This second Gold Medal™ Award win speaks volumes about our team, our facility and our incredible partnership with Orkin.”

 

Why is IPM so critical to The Cheesecake Factory Bakery’s business?

“Pests are simply unacceptable. Orkin’s Gold Medal Protection program affords us a second expert pair of eyes to help monitor our facility. The program helps keep our sanitation and pest management efforts on track. The support and services Orkin has provided us over the years have been effective, and our pest specialist is very diligent with his inspections.”

 

How does each partner contribute to the pest management efforts at the facility?

“‘Partnership’ is really the perfect word to describe our relationship with Orkin. They service numerous manufacturing facilities, and we benefit from their years of experience and strong reputation. We value our pest specialist’s sanitation and facility maintenance recommendations, and if we ever find a potential pest issue, Orkin acts promptly.”

“Internally, each floor area supervisor is highly sensitive to and aware of their personal pest management responsibilities, due largely to our Orkin pest specialist’s visible presence and regular interaction with our entire staff. When our Orkin Man is onsite, he discusses potential issues with me, as well as the floor area supervisors. This constant communication is a key driver of our success.”

 

What results has your award-winning partnership achieved?

“Since beginning our partnership with Orkin in 2003, The Cheesecake Factory Bakery has achieved outstanding scores on the pest management portions of our third-party audits. We haven’t had a pest problem in years – the proof is in the pudding, or in our case, the cake.”

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Temple-Inland Paperboard and Packaging http://www.orkin.com/commercial/case-studies/temple-inland/ http://www.orkin.com/commercial/case-studies/temple-inland/#comments Wed, 19 Mar 2014 19:59:40 +0000 http://staging.orkin.com/?post_type=case_study&p=19612 Effective pest control is a top priority for Temple-Inland’s products because they are used in food packaging. Orkin has helped the Marion facility stay ready for food-safety audits by maintaining a strict sanitation and maintenance routine.
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Temple-Inland and Orkin Commercial Services: ‘Superior’ AIB Audits,Year After Year

 

The Challenge:

Managing pests effectively in any 162,000 square-foot industrial facility is no easy task.  And for Temple-Inland’s Marion, Ohio plant, which processes and stores massive quantities of paper and packaging, effective pest control becomes even more challenging.  Why?  Because pests are highly attracted to the paper and corrugated board that make up the plant’s products.  But effective pest control is a top priority because Temple-Inland’s products are used in food packaging.  The Marion facility undergoes food-safety audits by several of the companies it supplies and by the American Institute of Baking (AIB).

 

A Partnership to Battle Pests Proactively

To meet this challenge, Orkin and Temple-Inland forged an award-winning Integrated Pest Management (IPM) partnership.  The program calls for a number of non-chemical approaches well suited for managing pests in sensitive facilities, from structural alterations that keep pests outside to diligent sanitation measures to prompt waste removal and the installation of traps for monitoring pest activity.

Temple-Inland works proactively with Orkin to ensure these methods are implemented effectively.  Their staff adheres to a strict daily cleaning schedule for sensitive areas of the plant and diligently seals any cracks and crevices that open to the outside.

“[Temple-Inland General Supervisor] Mitch Addison is always working with us and whenever we’ve asked him to do something, he’s right on top of it,” says Bret Cremeans, Operations Manager for Orkin’s Columbus Commercial Branch.  “Sometimes when we make a service request he’ll fill out the work order right there in front of us to get it done.  He also lets us know when he sees new developments so that we can begin treating those issues right away.

 

Teamwork + Communication = Audit Success

Since beginning the partnership in 1997, Orkin has conducted two IPM workshops with Temple-Inland’s maintenance staff and managers to communicate the importance of their role in maintaining a successful IPM program and arm them with the latest knowledge.

“We rely on Orkin’s service, but we also want to learn all we can and work to make the most of our partnership,” says Addison.  “My two favorite words are ‘continuous improvement.’  We are always striving to get better.”

The ongoing partnership between Orkin and Temple-Inland is one rich in success.  The 2004 audit marked the 10th straight inspection in which Temple-Inland scored a “Superior” ranking from AIB.

 

Gold Medal IPM Partner Award Winner

For its commitment to a successful IPM partnership, Temple-Inland was awarded one of four 2004 Gold Medal IPM Partner Awards by The IPM Institute of North America and Orkin.  By maintaining communication and documentation as well as showing a proactive approach to educating its employees about the importance of IPM, Temple-Inland embodies what a true IPM partner should be.

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Tarrier Foods Corporation http://www.orkin.com/commercial/case-studies/tarrier-foods-corporation/ http://www.orkin.com/commercial/case-studies/tarrier-foods-corporation/#comments Wed, 19 Mar 2014 19:47:21 +0000 http://staging.orkin.com/?post_type=case_study&p=19609 The success of Tarrier Foods’ partnership with Orkin on quality assurance and pest prevention programs earned the facility an IPM Partner Award.
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Tarrier Foods Tops It All

Orkin Partners with Family-owned Food Producer to Keep Quality a Cut – and Crunch – Above

Most people like their ice cream with all the fixings, including the cherry on top. Likewise, a salad isn’t a meal until you add all the right toppings. Tarrier Foods Corporation, based in Columbus, Ohio, identified this niche in 1978 and have been expanding ever since, now producing a vast selection of products including candy and salad toppings, roasted nuts and granolas.

As one of the largest “candy choppers” in the country, Tarrier Foods understands the need for quality and fresh products. It’s the consistency of those two that has kept the company popular among customers, yet unattractive to pests. The success of Tarrier Foods’ quality assurance and pest prevention programs earned the facility a Gold Medal™ IPM Partner Award. Presented by Orkin, LLC, The IPM Institute of North America and NSF, the Award honors the strong partnership Tarrier Foods has with Orkin Commercial Services, and their overall commitment to an Integrated Pest Management (IPM) program.

To learn more about the award-winning partnership, we spoke with Jeff Curry, plant manager at Tarrier Foods. Here is an edited transcription of that interview.

 

Why is Tarrier Foods deserving of the Gold Medal™ IPM Partner Award?

“We work hard every day to give our customers quality and safe products. Pest control is a big part of that commitment. We make sure our facility is clean to help discourage any pest activity.  We’re a food facility so food safety is the most important part of our business.”

 

Why is IPM so critical to Tarrier Foods’ business?

“We don’t want to introduce any unnecessary chemicals into a food environment. Our IPM program helps us identify issues that might attract pests, so we can fix them proactively and focus on pest prevention. Orkin’s Gold Medal™ Protection program allows us a more in-depth look into pest management documentation and trending so we can closely monitor food safety and quality.”

 

How does each partner contribute to the pest management efforts at the facility?

“We have a really great partnership with our Orkin pest specialist. He’ll do whatever he can to go the extra mile for us and make sure that we have everything we need. We’re always informed of potential pest issues in the facility. Orkin is great about providing sanitation and facility maintenance suggestions to help us advance our pest control efforts and preserve quality.”

 

What results has your award-winning partnership achieved?

“Our partnership with Orkin gives us more than just the basics of pest management. It’s helpful to have another set of eyes on the plant that can identify possible pest pressures our staff might not see on a daily basis. Plus, our local Orkin branch manager regularly reviews the program for any additional improvements. We’re audited about 15 times a year, so having the extra support is critical to our food safety.”

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Southern Specialties http://www.orkin.com/commercial/case-studies/southern-specialties/ http://www.orkin.com/commercial/case-studies/southern-specialties/#comments Wed, 19 Mar 2014 19:42:54 +0000 http://staging.orkin.com/?post_type=case_study&p=19607 Given Southern Specialties’ work with so many different groups at so many parts of the food supply chain, stringent focus on food safety and effective pest control is a must.
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Southern Specialties works with retail, wholesale, foodservice and wholesale club companies all over the U.S. and Canada, and is involved in growing, importing, processing and marketing a wide range of fruits and vegetables from the United States, Central America, South America, Mexico and Canada.  Given their work with so many different groups at so many parts of the food supply chain, stringent focus on food safety and effective pest control is a must.  Southern Specialties employed Orkin’s Gold Medal Protection program in 2009 and, as Luis Martinez writes to Orkin’s Marty Sweet, they have been thrilled with the results – including passing their audits with “flying colors.”

Marty,

I just want to briefly give you a praise report on the quality of work that your service technicians have provided us with. Ever since our partnership began with Orkin, our headaches went away. As you know, we had an unpleasant relationship with the prior company and you guys offered us a better service; you offered us a partnership. Here at Southern Specialties we are extremely pleased with Orkin’s high quality of service and support. We have passed our yearly audits with flying colors thanks to Orkin’s Gold Medal Protection service.

Your service technicians comply with our company policies, are always on time and dedicated to their jobs. They come here with smiles on their faces and a friendly attitude. I’ve never heard them complain, nor have I heard them speak ill of other companies. They truly are professionals at what they do. Orkin has exceeded our expectations and never ceases to amaze us with constant communication on how to make improvements to our facility. The response time of your technicians is also something to speak highly of – whenever we’ve had any pest issues they come out and take care of it in a timely manner.

Please share this email with Curtis and Miguel (Service Techs) as a token of our appreciation for all their hard work and care. They have earned the respect from all of our management team here at Southern Specialties, and we have no words to express our gratitude. Please give them a pay raise at your earliest convenience, they deserve it! Thank you so much for always staying on top of our facility and rest assured that we will recommend you guys to anyone who needs the service.

Sincerely,

Luis Martinez

Facilities Manager

Southern Specialties

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Smart For Life http://www.orkin.com/commercial/case-studies/smart-life/ http://www.orkin.com/commercial/case-studies/smart-life/#comments Wed, 19 Mar 2014 19:38:45 +0000 http://staging.orkin.com/?post_type=case_study&p=19605 Doctors Scientific Organica, the commercial bakery for the Smart for Life company, established a partnership with Orkin and, as a result of working together, received a perfect score on the pest control portion of their third-party audit.
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Orkin and Smart for Life Achieve Audit Success

Doctors Scientific Organica, the commercial bakery for the Smart for Life company, manufactures a variety of products including meal replacement cookies, cupcakes, bagels and soups.  Pests have no place on the ingredient list for the 15,000 square-foot plant, which ensures quality control and customer satisfaction.  Doctors Scientific Organica established a Gold Medal™ Protection partnership with Orkin in 2009 and immediately received a perfect score on the pest control portion of their third-party audit.  To learn more about the partnership, we spoke with Food Safety/Compliance Manager Elliot Chute.  Here is an edited transcription of that interview.

 

Why did you choose Orkin?

“Throughout my nearly 30 years in food safety I’ve worked with Orkin at several facilities.  Their service is thorough, and they provide unparalleled documentation.  With Orkin we’ve gained a world class program in Gold Medal Protection.”

 

How would you describe your partnership with Orkin?

“Orkin is more than just a pest control provider – they’re an intricate part of our operations.  We consider Orkin a part of our team and they go out of their way to show me they’re invested.  The other day I called our Orkin quality assurance representative with a question.  I later found out that he was on vacation, but he stayed on the phone until I had the right information.  Our Orkin Commercial Pest Specialist is the same way.  He offers training, and he is also knowledgeable about our facility and what we need for a successful pest management program.”

 

What are the main pest control concerns at your facility?

“Right now we are working to obtain our organic certification for several products.  I’ve been working closely with Orkin to explore our options for a green program.  They provided all the right forms and information to make our organic application go smoothly.  I know Orkin cares about our business and the direction we want to go.”

 

How do you measure success at your facility?

“Audits show the real picture of a company.  They show our customers they’re receiving wholesome products, and that we take a real interest and pride in what we manufacture.  Receiving a perfect audit score allows me to sleep better at night knowing that we performed at 100 percent of our ability to protect our customers.”

 

How does Orkin help you prepare for your third-party audits?

“Just having the Gold Medal Protection program in place is helpful.  We also use Orkin University Online, which is extremely informative.  I’ll ask my employees to go on Orkin’s website and check out the information available for audit preparation.  Orkin’s Quality Systems Department goes above and beyond what we expect.  I work closely with Orkin’s team of entomologists to prepare for, and always have Orkin present at my audits.  Their PowerTrak™ reporting allows us to easily pull up information if any questions arise.  That’s Orkin’s main goal – making sure you excel during audits.”

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Monsanto Company http://www.orkin.com/commercial/case-studies/monsanto-company/ http://www.orkin.com/commercial/case-studies/monsanto-company/#comments Wed, 19 Mar 2014 19:26:49 +0000 http://staging.orkin.com/?post_type=case_study&p=19601 Orkin’s partnership with Monsanto Company, a global provider of technology-based solutions and agricultural products that improve farm productivity and food quality, is more than a decade strong.
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Monsanto Company and Orkin Commercial Services: A Flourishing Partnership for More Than a Decade

Orkin’s partnership with Monsanto Company, a global provider of technology-based solutions and agricultural products that improve farm productivity and food quality, began more than a decade ago, when Orkin began servicing the company’s Chesterfield, Missouri, greenhouses and research-and-development facilities.

From the start, Orkin’s horticulture expert worked closely with Monsanto’s plant growth manager to develop a customized treatment program that would effectively protect the company’s products from pests without compromising safety and quality.

“Orkin has sustained an exceptionally high-quality horticultural pest control program for the last 14 years,” said Bill Schuler, Monsanto’s Trait Development Pipeline Operations Manager.  “Our Orkin technician has solved some pretty difficult pest control issues for us.  I continue to be very pleased with their commitment and results.”

 

Pest Extermination for Seed Germination

Monsanto’s strict HACCP programs made them an ideal candidate for Orkin’s Gold Medal Protection program.  Implemented at Monsanto in 2003, Gold Medal Protection is a proactive, custom-designed Integrated Pest Management (IPM) program that goes a step further than Orkin’s standard service to provide the quality assurance and comprehensive documentation required to meet or exceed all HACCP, AIB, FDA and USDA requirements.

“Monsanto’s staff is very responsive to our sanitation, structural, landscaping and pest exclusion recommendations,” said Orkin Branch Manager John Townsend.  “Their employees work hard to maintain a clean and pest-free facility and their overall level of sanitation is excellent.”

Monsanto’s Gold Medal Protection program is supported by Orkin’s Quality Assurance Team of professional entomologists, sanitarians and food safety experts.  The QA Team evaluates the effectiveness of Monsanto’s program on a quarterly basis, working with facility staff after each inspection to evaluate and adjust the program as necessary.

 

A Flourishing Partnership

Following years of sustained successful pest management at Monsanto’s St. Louis area facilities, research facilities in Middleton, Wisconsin, and Mystic, Connecticut, contacted Orkin.  Orkin has since adapted the Chesterfield facility’s IPM program to meet the Wisconsin and Connecticut operations’ needs.

Word of Orkin’s repeated success spread quickly throughout the Monsanto organization.  Today, Orkin provides pest management services for multiple Monsanto locations nationwide.  And the partnership continues to grow as Orkin works to adapt and implement Monsanto’s program for additional locations.

 

Gold Medal IPM Partner Award Winner

Because of their extraordinary commitment to a successful IPM partnership and their dedication to maintaining a clean, pest-free facility, Monsanto’s Chesterfield, Missouri, facility was selected by The IPM Institute of North America and Orkin to receive a 2004 Gold Medal IPM Partner Award.  It was one of only four facilities nationwide to win the award.

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Mission Foods http://www.orkin.com/commercial/case-studies/mission-foods/ http://www.orkin.com/commercial/case-studies/mission-foods/#comments Wed, 19 Mar 2014 19:21:29 +0000 http://staging.orkin.com/?post_type=case_study&p=19599 Producing more than 10 million tortillas each day, Mission Foods cannot risk its reputation on poor pest management. That’s why the Goldsboro, N.C., plant relies on Orkin’s Food Safety Precision Protection™ program to ensure its products are guarded against pests.
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The Best Thing Since Sliced Bread:

Mission Foods and Orkin Partner to Keep America’s Taste for Tortillas Satisfied

Did you know tortillas are the second most popular bread type in America after white bread? It’s this demand that keeps Mission Foods, one of the largest producers of tortilla products, producing more than 10 million tortillas a day in Goldsboro, NC. With so many customers, Mission Foods cannot risk their reputation on poor pest management. That’s why Mission’s Goldsboro, N.C., plant relies on Orkin’s Gold Medal™ Protection to ensure their products are guarded against pests.

In recognition of their commitment to a collaborative Integrated Pest Management (IPM) program with Orkin, Mission’s Goldsboro plant received a Gold Medal™ IPM Partner Award, presented by Orkin, LLC, The IPM Institute of North America, and NSF.

To learn more about the award-winning partnership, we spoke with Mission Foods’ sanitation supervisor for the Goldsboro plant, Timothy VanderLaan. Here is an edited transcription of that interview.

 

Why is Mission Foods’ Goldsboro plant deserving of the Gold Medal™ IPM Partner Award?

“Mission is in business to make a safe, quality tortilla product; one way we ensure this is by mitigating any potential contamination by pests. Orkin brings their expertise and experience to our pest management program by proactively identifying and correcting pest risks. Mission uses Orkin’s Gold Medal™ Protection program to stay aligned with outside food safety auditor requirements. Our Orkin team regularly provides recommendations on how we can improve our facility’s maintenance and daily operations, and we appreciate that.”

 

Why is IPM so critical to Mission Foods’ business?

“Being proactive is the basis of any IPM program – we help avoid pest problems at our facility by closely managing potential sources of a pest infestation through proactive sanitation and facility maintenance. We pride ourselves on quality and we know our customers – both food retailers and the end consumer – have expectations that our product will be safe. Orkin and our team stay continually proactive in controlling pests.”

 

How does each partner contribute to the pest management efforts at the facility?

“We understand that IPM is a team responsibility, so we make an effort to respond to our Orkin pest specialist’s findings in a timely manner. For example, our pest specialist notified us when a moisture issue developed under some baseboards, potentially attracting pests. Our maintenance guys came out on a Saturday when the plant wasn’t operating and worked with Orkin to replace the baseboards, helping prevent any future pest entry.”

 

What results has your award-winning partnership achieved?

“The well organized documentation available in Orkin’s Gold Medal™ program meets the requirements of many audit scenarios. As a result of working with Orkin, we know we should score well on the pest management portion of our third-party food safety audits. In addition, Orkin’s documentation and consistent service support our commitment to lean manufacturing. Their PowerTrak™ electronic documentation system standardizes the pest management process for us.”

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Maines Paper and Food Service http://www.orkin.com/commercial/case-studies/maines-paper-food-service/ http://www.orkin.com/commercial/case-studies/maines-paper-food-service/#comments Wed, 19 Mar 2014 19:16:00 +0000 http://staging.orkin.com/?post_type=case_study&p=19596 To help guarantee safety and quality, Maines employs Orkin’s Food Safety Precision Protection™, a comprehensive Integrated Pest Management (IPM) program with reporting designed to meet and exceed third-party audit requirements.
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Multiple Layers, One Effective Pest Management Program:

Orkin Provides the Right Solutions for Top-down Success

As one of the leading independent foodservice distributors in the country, Maines Paper & Food Service, Inc., supplies frozen foods, dry groceries, fresh fruits and vegetables to foodservice operations in 37 states from 10 distribution centers. With such an expansive logistical network, having a pest management program in place to help ensure quality assurance is essential. That’s why Maines’ corporate headquarters in Conklin, N.Y. relies on Orkin to set the standard for pest management excellence.

Maines employs Orkin’s Gold Medal Protection, a comprehensive Integrated Pest Management (IPM) program with reporting designed to meet and exceed third-party audit requirements. IPM is an environmentally friendly approach to pest management that relies on non-chemical control options like sanitation and facility maintenance to prevent pest presence. In recognition of Maines’ successful IPM partnership with Orkin, the company was presented a 2008 Gold Medal IPM Partner Award by Orkin, The IPM Institute of North America, and NSF Cook & Thurber.

To learn more about their award-winning IPM program, we spoke with Maines’ Director of Safety and Claims Jim Shafer and Warehouse Director James McColloch. Here is an edited transcription of that interview.

 

Why is IPM so critical to Maines’ business?

McColloch:“We hold our facility to the highest standards, so pest control isn’t just about reporting pests. It’s also about being proactive and preventing pest issues from occurring in the first place, which Gold Medal Protection helps us to achieve. Strong communication and preventive maintenance are essential in managing pests with minimal reliance on chemicals.”

Shafer: “Chemical treatments are only used inside our facility as a last resort, so a successful IPM program is necessary to uphold the quality and safety of our products. A non-chemical approach means there is less risk for food contamination, which helps protect the health and safety of consumers across the country.”

 

What makes Maines’ IPM program so effective?

McColloch: “An IPM program is only as effective as the people working behind it, and everyone at our facility really goes the extra mile. All of our employees work hard to maintain a rigorous pest management program. We partner with our Orkin Commercial Pest Specialist to identify issues that could potentially cause pest problems and resolve them quickly. Orkin’s communication with our team has been outstanding. They are accessible when servicing the facility and available to answer any questions.”

 

How does Orkin work with your staff to help prevent pests?

McColloch: “Orkin provides our management team, employees and internal licensed inspector with the guidance needed to maintain a pest-free facility. Our Orkin Pest Specialist and inspector work together to monitor for pests, identify potential problem areas and ensure corrective actions are taken if an issue arises. Orkin also works closely with our sanitation and maintenance teams to ensure our facility is protected from unwanted pests.”

 

What are the benefits of Orkin’s Gold Medal Protection?

Shafer: “The resources that Orkin brings to the table have been very beneficial for our company. Orkin’s PowerTrak documentation system enables us to go online and gather background information on our pest management program, including past issues and services performed for customer inspections. Plus, scanning each trap and storing the information electronically has made our program much more manageable.”

McColloch: “The detailed capabilities of PowerTrak’s web-based reports give our team quick and easy access to auditors’ recommended corrective actions. Management uses the reports to make sure all of the recommendations are corrected in a timely manner.”

 

What results has your award-winning partnership achieved?

McColloch: “Our partnership with Orkin has led to a number of successful third-party audits. In 2007, just three months after we hired Orkin, we were able to achieve an outstanding score on the pest control section of our audit. We’ve continued to achieve record scores throughout 2008 due to Orkin’s support and our internal leadership.”

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J&J snack Foods http://www.orkin.com/commercial/case-studies/j-j-snack-foods/ http://www.orkin.com/commercial/case-studies/j-j-snack-foods/#comments Wed, 19 Mar 2014 19:11:20 +0000 http://staging.orkin.com/?post_type=case_study&p=19594 Bill Craddick, plant manager for J&J Snack Foods, discusses the importance of responsiveness in pest control.
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J&J Snack Foods and Orkin Preserve Frozen Treats for Delivery, not Pests

Operating a 500,000 square foot facility 24 hours a day might seem daunting, but for J&J Snack Foods Corp. it’s just another day at the office. The company serves as manufacturer, marketer and distributor of snack foods and beverages for the food service and food retail industries. J&J Snack Foods makes some of the most popular frozen treats at your local grocery store, including soft pretzels, Italian ice, funnel cakes and cookies. If those treats sound appetizing to you, they’re even more attractive to pests. Luckily, J&J Snack Foods’ partnership with Orkin helps keep products secure and pests at bay. We spoke with Bill Craddick, plant manager for J&J Snack Foods in Vernon, Calif., about the importance of responsiveness in pest control. Following is an edited transcription of that interview.

 

Why did you choose Orkin?

“Unfortunately we’re not in a brand-new building, so the facility lends itself to problems with pests. That’s why it was essential to have such a dedicated and experienced pest management team on our side. Our Orkin Commercial Pest Specialist always does a great job of pointing out areas where we might experience pest pressures – like cracks in walls where pests might slip inside, or electrical panels that might provide opportunities for harborage.”

 

How would you describe your partnership with Orkin?

“Orkin is at a phone calls notice. If we find evidence of pests or we need help with the program, we pick up the phone and our Pest Specialist is available. That kind of customer service goes a long way. We also asked Orkin to join our quarterly meetings, so we can ensure all of their recommendations are addressed and that we’re staying proactive about pest management. Not only is our Orkin Commercial Pest Specialist involved, but the management at the local Orkin branch regularly checks in to provide support.”

 

How does Orkin work with your staff to help prevent pests?

“We have a pest monitoring card system at the facility that works well. If anyone sees a pest or an issue contributing to pests, they can fill out a form. Our Pest Specialist then reviews all the information and provides suggestions. We also held a cross-department staff training with the production staff, sanitation staff, QA staff, freezer and receiving end staff, and warehouse staff to make sure everyone was aware of and on board with our pest management program.”

 

How does Orkin help you prepare for audits?

“Before our most recent audit, Orkin came in and did a walk through with us to prepare.  We just received the results, and our facility was certified “Excellent,” which is extremely important to the success of our business. Orkin made sure that all our documentation was up-to-date and accurate, which was a big factor in helping us achieve such a high score. We know we can count on Orkin to be available before, during and even after our audits.”

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Ice River Springs http://www.orkin.com/commercial/case-studies/ice-river-springs/ http://www.orkin.com/commercial/case-studies/ice-river-springs/#comments Wed, 19 Mar 2014 18:59:26 +0000 http://staging.orkin.com/?post_type=case_study&p=19592 Ice River Springs’ employs Orkin’s Food Safety Precision Protection™ at three of its four U.S. plants. Tommy DeFoor, plant manager, and Brenda Thompson, quality assurance lead, discuss how their business has benefitted from responsive, reliable pest control.
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PURE PARTNERSHIP

Ice River Springs and Orkin Clearly Demonstrate How Working Together Achieves Award-Winning Results

Water: clean, clear, thirst-quenching – and bottled. Globally, the bottled water market is a more than $85 million enterprise. Canadian-based Ice River Springs is a significant player in that market with eight North American locations – including the company’s Kentland, Ind. facility.

As part of Ice River Springs’ award-winning quality assurance program, it employs Orkin’s Gold Medal™ Protection at all four of its U.S. plants. Due to a deeply developed partnership, frequent communication and an overall commitment to excellence, the Ice River Springs’ Kentland facility and their local Orkin Commercial Services team won a Gold Medal™ IPM Partner Award, presented by Orkin, LLC, The IPM Institute of North America and NSF. 

To learn more about the award-winning partnership, we spoke with Tommy DeFoor, plant manager, and Brenda Thompson, quality assurance lead, at Ice River Springs Kentland. Here is an edited transcription of that interview.

 

Why is Ice River Springs deserving of the Gold Medal IPM Partner Award?

“The foundation of our Gold Medal™ program is our relationship with our Orkin pest specialist,” says DeFoor. “The communication and the way we work together to keep the program solid and improving is the key to our partnership. What we appreciate about our pest specialist is that he’s invested in the success of our business. It’s not about status quo; he wants to help us improve, and that means a lot to us.”

 

Why is IPM so critical to Ice River Springs’s business?

“We’re committed to being the best. IPM is a part of our sanitation program and our goals to keep the plant clean and pest free,” says DeFoor.

“Ice River Springs is incredibly eco-minded,” added Thompson. “Gold Medal™ and its preventive approach is key to meeting our corporate standards.”

 

How does each partner contribute to the pest management efforts at the facility?

“Everyone from our quality team participates in the Gold Medal™ IPM program,” notes Thompson. “If anything out of the ordinary is spotted, they fill out a pest sighting memo and put it in the Gold Medal™ workstation where our technicians checks in when he arrives. For repairs, we put in work orders with our maintenance group.”

Thompson continues, “Our pest specialist is here every two weeks for a comprehensive service, and we meet every time he’s here. He thoroughly covers the facility and provides a detailed report and any recommendations for improvement. In between visits, I have access to him via e-mail and cell phone if emergency issues arise.”

 

What results has your award-winning partnership achieved?

“Our results speak for themselves. Most importantly, we don’t have any issues with pests in our plant!” says DeFoor. “That really says a lot about our program. We’re located in the middle of corn fields and bean fields, so there’s a lot of external pest pressure. Our pest specialist is very candid with us, and he never hesitates to point out cracks that need caulking or leaks that we’ve missed.”

Thompson adds, “Orkin tailors our IPM program to limit access for pests that might be attracted to the facility. At their suggestion, we installed door sweeps and window screens. When we installed fly lights as a preventive measure, our Orkin team helped us with the number of units needed and the most effective placement.”

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Case Farms http://www.orkin.com/commercial/case-studies/case-farms/ http://www.orkin.com/commercial/case-studies/case-farms/#comments Wed, 19 Mar 2014 18:53:36 +0000 http://staging.orkin.com/?post_type=case_study&p=19590 Case Farms Quality Assurance Manager Paul Storsin and Orkin Branch Manager Jay Fusco talk about Orkin’s partnership with Case Farms.
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Case Farms and Orkin: Award-Winning IPM Produces Audit Success

Case Farms’ fully integrated poultry farming and processing group holds a strong commitment to quality products and dedicated service, which means there’s no room for pest problems. For this reason, the Winesburg, Ohio, processing facility chose Orkin Commercial Services as their partner in pest management in 2005.

To help keep their pest management program in tip-top shape for internal quality checks and external audits, Case Farms employs Orkin’s Gold Medal Protection program. With Gold Medal Protection, the poultry processing facility receives a comprehensive Integrated Pest Management (IPM) program and thorough, detailed reporting for all their audit needs. In fact, Case Farms received perfect scores on the pest control sections of its most recent food safety and YUM Brands audits. In recognition of their successful IPM partnership with Orkin, the company received a 2007 Gold Medal IPM Partner Award from Orkin, The IPM Institute of North America and NSF Cook & Thurber.

To learn more about this award-winning partnership, we spoke with Case Farms Quality Assurance Manager Paul Storsin and Akron, Ohio-based Orkin Branch Manager Jay Fusco. Here is an edited transcription of those interviews.

 

Why is Case Farms deserving of the Gold Medal IPM Partner Award?

Storsin: “Without a doubt, it’s the teamwork. Our Orkin pest specialist completes a comprehensive check of our facility every two weeks, and throughout the process does a great job of communicating with me.”

Fusco:“We have a great partnership, thanks in part to Case Farms’ deep commitment to their IPM program. Case Farms is engaged in the pest management efforts and conducts their own quality checks of the program when we aren’t there.”

 

Why is IPM so critical to Case Farms’ business?

Storsin:“We’re a federally inspected facility so pest control is very important. If a rodent is spotted in the processing part of the facility, the whole plant is shut down until the problem is resolved. Due to all of the strict USDA guidelines, it is necessary to take the initiative to prevent pests before one pest sighting turns into an infestation. To have a program like Gold Medal Protection that initiates IPM, which encourages prevention methods, is key. In this business, you have to be proactive.”

Fusco:“IPM is critical in the food processing industry to keep products safe from contamination by pests and the diseases they can carry. Not only does IPM use preventive techniques, but it also emphasizes non-chemical methods of managing pests to further help ensure food safety.”

 

How does each partner contribute to the pest management efforts at the facility?

Storsin:“There is nothing that Orkin will let slip by. My technician spots cracks in the facility, missing traps or misplaced bait stations and works with me and my team to resolve those issues. But it’s not just one person; it goes through the whole chain. Even the top management at Orkin is aware of my facility and asks the right questions to get any problems fixed. That just goes to show Orkin’s concern for our facility even though they have hundreds of thousands of customers.”

Fusco: “We work closely with the Case Farms team to make sure pest control won’t be a concern during their next audit. They trust us to provide them with recommendations that will continually improve the IPM program and quickly respond to our suggestions. Case Farms takes pest management seriously and relies upon their employees to keep a clean facility and help us help them prevent pests.

 

What results has your award-winning partnership achieved?

Storsin: “Without a doubt, our partnership has resulted in great audit scores. Before we partnered with Orkin, we were not receiving consistent scores on the pest management portion of our audits. But, Orkin took those audit results and thoroughly addressed each issue; ever since, we’ve been achieving perfect scores.”

Fusco: “Through our partnership we’ve been able to help Case Farms achieve great audit scores. But even more, the trust and respect we have for each other will help us continue to achieve success in the future.”

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Tyson Foods http://www.orkin.com/commercial/case-studies/tyson-foods/ http://www.orkin.com/commercial/case-studies/tyson-foods/#comments Wed, 19 Mar 2014 18:31:04 +0000 http://staging.orkin.com/?post_type=case_study&p=19587 Assuring Tyson products’ safety and quality would not be possible without an effective sanitation and IPM program. Tyson Foods employs Orkin’s Food Safety Precision Protection™ program to help keep pests out and works closely with their Orkin team to help maintain a clean environment.
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Partnering to Achieve Audit Success

Tyson Foods’ and Orkin Provide Best in Pest Management

As consumers, we often times forget the behind-the-scenes work that takes place to bring fresh, quality food each night for dinner. At the Tyson Foods processing facility in Monroe, N.C., teams of people provide quality assurance for poultry products supplied to grocery stores – and dinner tables – around the world.

Assuring Tyson products’ safety and quality would not be possible without an effective sanitation and Integrated Pest Management (IPM) program. Tyson Foods employs Orkin’s Gold Medal Protection to help keep pests out and works closely with their Orkin team to help maintain a clean environment. With a shared commitment to quality assurance and pest management excellence, Tyson Foods’ Monroe facility and their local Orkin team won a Gold Medal IPM Partner Award, presented by Orkin, Inc., The IPM Institute of North America and NSF Cook & Thurber.

To learn more about the award-winning partnership, we spoke with Cedric Ficklin, quality assurance manager at Tyson Foods’ Monroe facility. Here is an edited transcription of that interview.

 

Why is Tyson Foods deserving of the Gold Medal IPM Partner Award?

“Our facility’s quality assurance team and Orkin share the same pest management goals. We do all that we can to protect the safety and quality of our products, and we know that Orkin is always available should a pest issue arise. As a team, we continually look for ways to improve sanitation practices and our IPM program.

 

Why is IPM so critical to Tyson Foods’ business?

“As a poultry processing facility, food safety is always top priority. We chose to implement Orkin’s Gold Medal Protection program because it provides the strict pest management and sanitation guidelines we need to help ensure our products are processed in a sanitary environment. IPM is now a key component of our day-to-day operations at Tyson – right alongside our chicken.”

 

How does each partner contribute to the facility’s pest management efforts?

“Orkin’s a natural extension of our quality assurance team and services our facility on a weekly, if not daily, basis, providing recommendations on structural and sanitation changes to help keep pests out.  Every week, our Orkin pest specialist and I discuss areas that need monitoring for pest activity and note any maintenance problems we need to correct. Our maintenance team also swiftly completes work orders that help prevent pests, such as sealing cracks in walls and along door seams. We make a great team.”

 

What results has your award-winning partnership achieved?

“All Tyson employees, not just the quality assurance team, act as the eyes and ears of our pest management program. We have drop boxes located throughout the facility, where employees can notify Orkin of any potential pest concerns. As a result of our partnership with Orkin, we continue to see perfect scores on the pest management portion of our third-party audits. I think that says it all.”

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Tree of Life http://www.orkin.com/commercial/case-studies/tree-of-life/ http://www.orkin.com/commercial/case-studies/tree-of-life/#comments Wed, 19 Mar 2014 17:52:49 +0000 http://staging.orkin.com/?post_type=case_study&p=19571 This IPM Partner Awards Hall of Fame member has partnered with Orkin since 2003 to help them meet and exceed the USDA’s National Organic Program requirements.
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Third Time’s the Charm

Tree of Life Inc. Wins Third Consecutive Gold Medal IPM Partner Award; Bloomington, Ind., Facility Named Inaugural “Hall of Fame” Member

Tree of Life Inc., the world’s leading marketer and distributor of natural, organic and specialty foods, serves more than 12,000 supermarkets and natural food stores each week via a network of 12 nationwide distribution centers.  The company’s 163,000 square-foot Midwest Distribution Center in Bloomington, Ind. ships and receives products around the clock with approximately 90 employees on site during a typical shift.

With its external auditor changing, a company could get nervous about meeting new standards and regulations.  But Tree of Life’s Midwest Distribution Center and Orkin Commercial Services met the change head-on, marking another year of pest control success.

“Tree of Life is truly dedicated to its partnership with Orkin,” said Orkin Branch Manager Eugene Hilger.  “We worked closely with Tree of Life to get up-to-speed quickly on all the standards of its new third-party auditor.”

Since 2003, Tree of Life and Orkin have partnered to implement an Integrated Pest Management (IPM) program that meets the USDA’s National Organic Program (NOP) requirements.  The facility’s IPM program ensures Tree of Life meets and exceeds NOP requirements by removing pest habitats, food sources and breeding areas; preventing access to the facility; and managing environmental factors including temperature, light, humidity, atmosphere and air circulation.  The result has been effective pest management, without a reliance on chemical treatments.

“Since partnering with Orkin Commercial Services, Tree of Life Midwest has received perfect scores in the pest management categories of many external and internal audits of the facility,” said Dave Boyer, Tree of Life’s Director of Operations.  “Our successful IPM partnership and a dedication by all the warehouse employees have allowed us to achieve excellence in all aspects of pest control.”

In 2006, Orkin and The IPM Institute of North America recognized Tree of Life as a Gold Medal IPM Partner Award winner for the third consecutive year.  The facility’s commitment to maintaining the high standards of its IPM program prompted an additional honor this year as the inaugural member of the Gold Medal IPM Partners Hall of Fame.

As the first member of the Gold Medal IPM Partners Hall of Fame, Tree of Life sets the precedent – and a very high bar – for all companies to follow.

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Spangler Candy Company http://www.orkin.com/commercial/case-studies/spangler-candy-company/ http://www.orkin.com/commercial/case-studies/spangler-candy-company/#comments Wed, 19 Mar 2014 17:37:08 +0000 http://staging.orkin.com/?post_type=case_study&p=19564 World-renowned for its commitment to quality, Spangler requires diligent attention to the safety and quality of their products. The company turned to Orkin to help protect their facility from pest pressure.
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Spangler Candy Company and Orkin: Sweet Success

Since 1906, Spangler Candy Company has manufactured and marketed some of the most notable candy products around, including Dum Dum Pops®, Saf-T-Pops® and Spangler ®Candy Canes.  Headquartered in Bryan, Ohio in a state-of-the-art manufacturing facility covering 500,000 square feet, Spangler must be diligent about food safety and the quality of their products.  The company turned to Orkin in 2006 to help protect their facility and have been extremely pleased with the switch to Orkin’s Gold Medal Protection.  To learn more about the partnership, we spoke with Pat Hurley Director –Technical Services of Spangler.  Here is an edited transcription of that interview.

 

Why did you choose Orkin?

“We had some problems during an audit, and around that same time, I had been receiving calls from Orkin.  After our audit, I told them to come on by.  They put together a solid program for us, and we decided to switch providers.  We’ve been very happy with the decision.”

 

What results have you seen from the switch?

“We’ve definitely seen an improvement on our audits, both internal and external.  Orkin has been extremely conscientious and great in communicating with us on what we can do on our end to improve.  My Pest Specialist provides me a full report at the end of his service.  If there are things around our facility we need to fix, he will give me a list of items to follow up on.  When that happens, I get our maintenance team on any issues right away.  I don’t like seeing anything on our list!”

 

What are the main pest control concerns at your facility?

“Well, as a candy company, probably ants.  Ants love sugar, as everyone knows, so we’re always on the lookout for any issues.  If ants do get in from a crack in the wall that develops, Orkin’s on top of it right away.”

 

What is the best aspect of your partnership with Orkin?

“The thoroughness that Orkin goes through in their service is unparalleled.  I’ve been working around the pest control industry for almost 30 years, and I know what we need.  Orkin provides all that, and more.  Not only does my Pest Specialist do a great job, but the Operations Manager also calls me regularly to make sure everything’s going okay.  I call him, too, if we have anything special coming up that he needs to know about.

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Sara Lee http://www.orkin.com/commercial/case-studies/sara-lee/ http://www.orkin.com/commercial/case-studies/sara-lee/#comments Wed, 19 Mar 2014 17:33:17 +0000 http://staging.orkin.com/?post_type=case_study&p=19562 Sara Lee’s focus on the highest pest management standards led Orkin and The IPM Institute of North America to recognize Sara Lee with an IPM Partner Award.
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Sara Lee Coffee & Tea and Orkin: Pursuing Excellence, Surviving the Storm

Backed by a name recognized the world over, Sara Lee Coffee & Tea in Harahan, La., a town just outside of New Orleans, is an 87,000-square-foot coffee manufacturing plant employing 86 full-time workers.  The plant’s focus on the highest pest management standards led Orkin and The IPM Institute of North America to recognize Sara Lee with a 2005 Gold Medal IPM Partner Award.

One visit to Sara Lee’s Harahan coffee plant and it’s clear that you’re in a place that prides itself on excellence.  But even the most diligent plant needs help maintaining those high standards.  With Indian meal moths posing a year-round threat and other pest populations exploding during hurricane season, the plant needed a pest management provider that shared its passion for being the best.

 

Working Together for Outstanding Audits

Since the onset of the relationship, Orkin has worked with Sara Lee to institute a Gold Medal Protection program that uses Integrated Pest Management (IPM) principles to help keep pests out year-round.  With weekly service visits, an on-call commercial pest specialist who is on site during all third-party audits, and what Graffeo characterizes as “astonishing paperwork,” Gold Medal Protection prepares the plant well for outstanding audit performance.

But even the most thorough pest management program will fall short without buy-in from the customer.  “Sara Lee’s commitment to excellence is the benchmark of what an IPM program should be,” explains Orkin Service Manager John Mercier.  “Everyone at Sara Lee – from the plant manager to the men and women on the line – is focused on perfection, and they really work as a team to accomplish that goal.  Our partnership continues to flourish because we share a commitment to going above and beyond what is expected.”

 

Help After the Storm

While Hurricane Katrina spared the Sara Lee plant, it destroyed the homes and disrupted the lives of many Sara Lee employees.  Sara Lee responded by setting up temporary housing for its many displaced employees next to the coffee plant.  Orkin resumed regular service as soon as the plant reopened – just a few weeks after the storm – and extended its pest control services to the temporary employee housing.

“The Gold Medal IPM Partner Award means a lot to our employees who work hard to make this plant the best it can be,” said Sara Lee Plant Manager Charles Graffeo.  “Orkin has been a committed partner through all the trials of the past year, and they continue to help us pursue pest control perfection.”

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Saddle Creek Corporation – Del Monte Foods http://www.orkin.com/commercial/case-studies/saddle-creek-corporation-del-monte-foods/ http://www.orkin.com/commercial/case-studies/saddle-creek-corporation-del-monte-foods/#comments Wed, 19 Mar 2014 14:25:20 +0000 http://staging.orkin.com/?post_type=case_study&p=19559 Saddle Creek relies on Orkin’s IPM recommendations to help ensure quality assurance for its customer, Del Monte Foods, at each point of the supply chain.
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SADDLE UP FOR IPM EXCELLENCE

Saddle Creek Corporation and Orkin Rise to the Challenge and Win a Gold Medal IPM Partner Award

A true partnership may be worth its weight in gold, but for Saddle Creek Corporation’s Fort Worth, Texas facility and Orkin Commercial Services, it actually earned them gold – a Gold Medal IPM Partner Award.

Saddle Creek Corporation is a leading provider of contract and public warehousing, transportation, contract packaging and related logistics services for thousands of companies nationwide. In Fort Worth, Saddle Creek relies on Orkin’s Integrated Pest Management (IPM) recommendations to help ensure quality assurance for its customer, Del Monte Foods, at each point of the supply chain. In honor of their dedication to IPM, the Saddle Creek facility and Orkin won a Gold Medal IPM Partner Award presented by Orkin, The IPM Institute of North America, and NSF Cook & Thurber.

To learn more about the award-winning partnership, we spoke with Randy Weygandt, director of operations for Saddle Creek. Here is an edited transcription of that interview.

 

Why is Saddle Creek Corporation deserving of the Gold Medal IPM Partner Award?

“For Saddle Creek, prevention is the name of the game. So many details go into our IPM program, and we go the extra mile with Orkin to make it environmentally responsible. Our success takes focus and diligence, but it feels effortless because our two teams have a great rapport. We appreciate Orkin’s responsiveness and expertise, and they value our hard work and commitment to implementing their recommendations.

Why is IPM so critical to Saddle Creek Corporation’s business?

“Our internal foodservice safety program demands the highest standards of cleanliness. Not only must Saddle Creek meet its own internal food safety requirements, but Del Monte Foods also regularly inspects our facility. We consider our facility to be like our castle, and we are the guards protecting all the valuable goods housed inside. Nothing can get by us, or our food supply will be at risk. Our partnership with Orkin is like our ammunition; they’ve greatly reduced our chance of pest invasion.”

 

How does each partner contribute to the pest management efforts at the facility?

“The word ‘partnership’ truly defines the working relationship between Saddle Creek and Orkin. Our two teams hold weekly conference calls to discuss all current IPM initiatives, which vary depending on pests’ seasonal behavior. Our Orkin pest specialist conducts weekly inspections and maintenance, as needed, and trains every new Saddle Creek employee on best IPM practices. Thanks to Orkin, IPM is a way of life for us now.”

 

What results has your award-winning partnership achieved?

“With Orkin’s Gold Medal Protection program, we consistently see high results, namely outstanding scores on the pest management portion of our third-party audits. We expect to maintain this level of excellence and will continue to work hand-in-hand with Orkin.”

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RJW Transport http://www.orkin.com/commercial/case-studies/rjw-transport/ http://www.orkin.com/commercial/case-studies/rjw-transport/#comments Wed, 19 Mar 2014 14:21:49 +0000 http://staging.orkin.com/?post_type=case_study&p=19557 RJW Human Resources Manager Janet Hartfiel talks about how Orkin’s service helps keep pests away and RJW audit-ready.

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RJW Transport and Orkin partner to become audit-ready

For more than 30 years, RJW Transport has relied on its excellent customer service to meet transportation needs across the country. Its 180,000-square-foot warehouse facility in Woodridge, Ill., has expanded recently to meet ever-growing demands.

With so much space to look after, pests can hide out of site. That’s why RJW has trusted Orkin Commercial Services as a partner since 2008 to help the transportation company live up to its reputation of excellence.

Orkin spoke with RJW Human Resource Manager Janet Hartfiel about how Orkin’s service helps keep pests away and RJW audit-ready.

 

What do you like about your Orkin service?

Besides completely handling our pest control, the documentation of service that Orkin puts together in a logbook is just what we need. Orkin is also very responsive – we had some ants in our office one day, and our technician came out immediately and took care of the problem at no extra cost. They always meet any requests we may have.

 

How does Orkin help you with your AIB audit?

Orkin is very astute to our AIB needs. When the pest control requirement became stronger for the audit process, we went to Orkin because of the good prior service we’ve had. Our technician points out things around our facility that can make us more audit-ready.

Also, the book that Orkin puts together for its customers for recordkeeping is excellent.  Even our AIB auditor was very pleased with the details in it and very appreciative that all the licensing certifications and training records are enclosed in the book. Due to the great service Orkin has been supplying us with on a routine basis and the excellent documentation, we received 200 points out of 200 points for the pest control section, and received an overall “superior rating” on the audit.

 

How has Orkin gone above and beyond at your establishment?

With our first AIB audit, there was a lot of pressure to have everything right. Our technician took the time to educate us on everything we needed and put everything together. His recommendations have proven to be invaluable.

Questions to Ask When Choosing a Pest Management Provider

  • Are the provider’s technicians licensed and/or certified by appropriate agencies?
  • What documentation is provided with the service? How soon is it available?
  • How knowledgeable are the technicians about your audit needs?
  • What is the average response time to a pest-related emergency? Is there an extra charge for emergency responses?
  • What kind of training do the technicians receive? Do they offer training for your staff?

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Knouse Foods http://www.orkin.com/commercial/case-studies/knouse-foods/ http://www.orkin.com/commercial/case-studies/knouse-foods/#comments Wed, 19 Mar 2014 14:14:17 +0000 http://staging.orkin.com/?post_type=case_study&p=19555 Knouse’s naturally sugary products make their facilities very attractive to a wide variety of pests, which is unacceptable given that the company’s products are distributed to retail, foodservice, and industrial end-users and distributors throughout the United States. That’s why multiple Knouse locations turn to Orkin.
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Orkin and Knouse Foods Partnership: The Core of a Successful Pest Management Program

Knouse Foods, Inc. is one of the world’s largest apple processors. Like other food manufacturers, fruit processors are highly pest sensitive for food safety reasons. Unfortunately, Knouse’s naturally sugary products make their facilities very attractive to a wide variety of pests – not acceptable when the company’s products are distributed to retail, foodservice and industrial end-users and distributors throughout the United States. That’s why multiple Knouse locations turn to Orkin.  Orkin’s Integrated Pest Management (IPM) program helps consistently keep pests in their place. 

We spoke with Alex Anderson, Corporate Sanitarian, and Bill Jensen, Plant Manager for Knouse Foods in Paw-Paw, Michigan, about the importance of partnership when it comes to managing pests.  Following is an edited transcription of that interview.

 

Why is effective pest management so important to Knouse Foods?

Anderson: “We used to do our pest control in-house, but we ultimately found it wasn’t effective.  We turned to the pest management expert, Orkin, and they are now servicing multiple locations.”

Jensen: “We’re a food facility, and because of that we don’t want a lot of spraying around our food areas.  Orkin provides IPM, which helps us prevent pests before they even enter the facility, and reduces unnecessary chemical usage.”

 

Why did you choose Orkin as your pest management provider?

Anderson: “We needed to standardize our pest control programs among all our facilities and provide electronic documentation so that we can track pest trends and address them more quickly.  Orkin’s Gold Medal Protection provides the best of both.”

 

How would you describe your partnership with Orkin?

Jensen: “Orkin is here every week and monitors inside as well as outside the plant.  They do an excellent job.  Orkin is the pest management expert.  We’re the apple experts.

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Green Mountain Coffee Roasters http://www.orkin.com/commercial/case-studies/green-mountain-coffee-roasters/ http://www.orkin.com/commercial/case-studies/green-mountain-coffee-roasters/#comments Wed, 19 Mar 2014 14:07:18 +0000 http://staging.orkin.com/?post_type=case_study&p=19552 Since 2005, GMCR’s Vermont facilities in Essex, Williston, and Waterbury have partnered with Orkin to help ensure an environment where pests do not impact the high quality products.
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Green Mountain Coffee Roasters, Inc. and Orkin:

Award-Winning Pest Control for an Award-Winning Brand

As a leader in specialty coffee and coffee makers, Green Mountain Coffee Roasters, Inc. (GMCR), has a strong focus on socially responsible business practices. Not only does the company strive to create sustainable products, but it works to empower its employees and communities and create a resilient supply chain by working hand-in-hand with its producers and suppliers. It’s easy to see why Orkin’s proactive and environmentally friendly Integrated Pest Management (IPM) approach is a fit for this sustainablefocused company.

Since 2005, GMCR’s Vermont facilities in Essex, Williston and Waterbury have partnered with Orkin to help ensure a pest-free environment in the production of its high quality products. The company sources, produces and sells more than 30 beverage brands and 250 quality beverage varieties for its Keurig® single cup brewing system, including Snapple, Swiss Miss, and of course, Green Mountain Coffee. GMCR’s commitment to quality resulted in an IPM Partner Award, presented by Orkin, The IPM Institute of North America and NSF, which recognizes outstanding IPM partnerships.

To learn more about GMCR’s pest management program success, we spoke with Quality Engineer 1 SQF Practitioner Suzette Murray at the Waterbury facility. Here is an edited transcription of that interview.

Why do you think your facility won this award?

This award is the result of our employees’ and Orkin’s ongoing dedication to quality. All of our Vermont manufacturing facilities partner with Orkin to manage pest control through preventive measures. These include identification and correction of entry points, as well as elimination of pest habitats, food sources and breeding areas. But it’s more than just the tactical elements of the program that make it award winning; we rely on Orkin’s knowledge and expertise for quarterly reviews and specialized training for our staff.

Why is IPM so important to your facility?

As a consumer packed goods company, food safety is paramount to our success. IPM protects food safety and ensures our product quality by focusing on prevention, ongoing monitoring and inspection to maximize control. We meet on a weekly basis with our Orkin Commercial Pest Specialist to discuss any opportunities for improvement.

What results have you seen from your partnership with Orkin?

We’ve seen employee awareness increase, which is helpful since pest management relies on a strong partnership. Since implementing an IPM program, we’ve also lowered our pest pressure. Orkin’s Gold Medal QA™ package allows us to review pest trends and data so we can continually improve the program.

Why do you continue to work with Orkin?

We appreciate their understanding of our dedication to quality and safety at our facilities. Few things are more important than maintaining our high standards of quality assurance, of which pest management is a critical component.

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Dominion Packaging http://www.orkin.com/commercial/case-studies/dominion-packaging/ http://www.orkin.com/commercial/case-studies/dominion-packaging/#comments Wed, 19 Mar 2014 14:00:47 +0000 http://staging.orkin.com/?post_type=case_study&p=19549 Orkin spoke with Ron Hoover, materials manager at the Richmond Facility, about the facility’s IPM Partner Award-winning pest management program.
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Dominion Packaging, Inc. and Orkin:

Packaging up an Award-Winning Pest Management Program

Located in Richmond, Virginia, Dominion Packaging offers a variety of innovative and sustainable packaging solutions to its customers including printing, finishing and slitting. A driving force behind the success at Dominion Packaging is the idea of continuous improvement, and as a producer of indirect food products, a big part of that improvement process is pest management.

Since 2009 Dominion Packaging has worked closely with its Orkin team to implement proactive sanitation and maintenance to help keep pests out and ensure the safety of its products. In 2012 this effort culminated in the receipt of Dominion Packaging’s first Gold Medal™ IPM Partner Award, presented by Orkin, The IPM Institute of North America and NSF, recognizing outstanding commitment to IPM partnerships.

To learn more about Dominion Packaging’s award-winning pest management program, we spoke with Ron Hoover, materials manager at the Richmond facility. Here is an edited transcription of that interview.

 

What makes your program award-winning?

In my opinion, we won this award because our team works extremely hard to keep our facility neat and orderly, a task that could not be accomplished without the strong partnership we maintain with Orkin. We work closely with Orkin to address any maintenance issues that arise and we do it in a timely fashion. Orkin makes recommendations based on their audits and service calls, and we trust their advice.

 

Why is Integrated Pest Management (IPM) so important to your facility?

Dominion Packaging is a manufacturer of indirect food products. As a result, IPM is essential to the success of our business. IPM reduces the risk of contamination and allows us to create customized solutions to suit the unique needs of our facility.

 

Tell us about your partnership with Orkin.

Our partnership with Orkin is excellent. In fact, we work so closely with our Orkin team that we often think of them as Dominion employees. Their customer service is outstanding and if we have an issue, someone responds quickly and it is taken care of in a timely manner.

 

Why did you choose Orkin’s Gold Medal™Protection program?

It’s our mission to consistently provide exceptional quality products and services to our customers, and we can’t do that without the best pest management possible. That’s what we get with Orkin. The Gold Medal™ program meets or exceeds current ASI standards. In fact, the program’s proactive approach and the insightful recommendations made by our Orkin team helped us receive a perfect pest control score on our latest ASI audit.

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Fruit Growers Supply Company http://www.orkin.com/commercial/case-studies/fruit-growers-supply-company/ http://www.orkin.com/commercial/case-studies/fruit-growers-supply-company/#comments Tue, 18 Mar 2014 18:56:11 +0000 http://staging.orkin.com/?post_type=case_study&p=19516 To ensure its pest management program would adhere to the strictest AIB audit standards and supply extensive documentation as proof, FGS partnered with Orkin for our AIB training and depth of experience.
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Fruit Growers Supply Company and Orkin Commercial Services:

Exceeding AIB Standards With a High-Tech Pest Management System

The Challenge:

“We needed to partner with a pest management company with extensive training and experience in AIB standards that could also provide the in-depth documentation we would need for our first AIB audit.”

– Tom Deering, Plant Manager, Fruit Growers Supply Company

Fruit Growers Supply Company (FGS) is the supply and manufacturing affiliate of Sunkist Growers Inc. in California.  Organized in 1907, FGS provides its Sunkist grower members and others in the agricultural community with the materials they need to grow, harvest, package and ship citrus.

From its 214,000 square-foot Carton Plant, located on 26 acres in Ontario, California, FGS supplies cartons to more than 45 FGS/Sunkist-affiliated packinghouses in California and Arizona, as well as other produce customers.  The FGS Carton Plant, like many supply and manufacturing facilities, is vulnerable to pest infestations due to a steady flow of supply shipments, open shipping and receiving areas and heavy traffic through multiple entrances.  The carton manufacturing operation requires massive amounts of corrugated board, a material highly attractive to a variety of pests.  Much of this corrugated board is delivered and stored in a covered but otherwise outdoor area.

 

Improving Quality Assurance Through AIB Audit

To cope with these challenges, FGS emphasizes quality assurance protocols and employee communication at all levels of production to monitor and address potential problems quickly and effectively.  In 2002, FGS decided to provide its customers with yet another measure of quality assurance: meeting American Institute of Baking (AIB) standards.   FGS chose to become an AIB audit customer because it is committed to doing all it can to provide clean, safe products.

AIB audits evaluate every aspect of a facility’s production processes – including pest control – against comprehensive and stringent standards of quality, safety and consistency.  AIB compliance requires a facility to provide a great deal of documentation, especially when it comes to pest management.

To ensure that its pest management program would adhere to the strictest AIB standards and supply extensive documentation as proof, FGS decided to partner with a pest management professional known for its extensive AIB training, its depth of experience with AIB-compliant facilities, and an ability to provide detailed documentation quickly and reliably.

 

The Solution:

An Orkin IPM Program with PowerTrakTM Electronic Pest Monitoring and Documentation

FGS partnered with Orkin Commercial Services to design and implement a customized Integrated Pest Management (IPM) program.  Because detailed documentation was imperative, Orkin augmented its IPM program with PowerTrak, Orkin’s exclusive electronic pest monitoring and reporting system.   Using handheld devices, Orkin technicians on site electronically monitor and record any pest activity.  The data is then submitted automatically to a database at the branch office.  This type of ongoing and easily accessible information provides regulators and inspectors with the kind of documentation needed to assure the public and other vendors that a facility and its products are free of pests and other contaminants.

The PowerTrak system also gives FGS better reports, which in turn lead to more effective treatments.  Graphs, trends and statistics can be produced immediately to allow Orkin’s technician to track trends more effectively and identify potential problems before they become widespread.

“The PowerTrak handhelds play a significant role in Fruit Growers record-keeping operation.  More than anything, we have very conscientious technicians who understand the facility and always acknowledge the customer concerns,” said Orkin Branch Account Manager Denicia Lechleiter.  “Fruit Growers and Orkin is a perfect match – we work well together and appreciate customers who are dedicated to reaching the mutual goal of keeping a facility pest free.”

In addition, the effective communication between FGS and Orkin furthers the success of the pest management program.  If something needs to be addressed, FGS and its employees quickly implement Orkin’s recommendations.  This kind of communication is critical to the program’s success.

“Fruit Growers shines when it comes to effective communication between our team of technicians and the customer,” said Denecia Lechleiter.  “If we ask them to make a repair or address an issue, it is completed by our next visit.  We could not ask for a better customer.”

 

A Perfect AIB Score

In its first two AIB inspections in 2002 and 2003, FGS received the highest possible score in the area of pest control – a perfect 200 points.  This result serves as proof to FGS’ customers and prospects of the company’s dedication to providing safe, superior products.

“Orkin’s PowerTrak program of electronic monitoring and documentation is the tool we needed to accurately track our pest management program across seasons, products and numerous areas within our facility,” said Tom Deering.  “We’ve been able to prevent pests from becoming a problem and document our activities quickly and accurately.  Our perfect pest-control score on the AIB audit speaks to the success of our partnership with Orkin.”

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