Atlanta, March 1, 2004 – Atlanta-based Orkin, Inc. was recognized by Training magazine as part of its prestigious Top 100 list, which was announced at Training’s annual awards banquet last night. Orkin ranked No. 60th. This is the second year the company has been selected to the list.
Training magazine, the training industry’s premiere publication, annually selects 100 organizations that excel at human capital development. These companies are chosen based on criteria such as training practices, evaluation methods, and outstanding training initiatives. Orkin will be highlighted in a feature article in the March 2004 issue of Training .
Orkin’s training department, called Orkin University , includes 23 performance improvement specialists. The team operates under the acronym SERVE (speed, execution, ROI, versatility, and excellence) to ensure that training is efficient, effective and aligned with company strategy — supporting employee development from the top down. In 2003, the training department increased efficiency, hosting 190 WebX seminars and laying the foundation for delivering interactive distance learning via satellite beginning in 2004.
Orkin University’s outstanding training program is also effective, boasting activity based training tools like the pest control industry’s only full hands-on training center in the United States . The $3 million Atlanta facility includes a full-sized, fully functional house for applied learning of pest and termite control techniques. Cutaway walls and examples of all common building techniques provide trainees with a first-hand knowledge of what they could expect to find in houses across the country. In 2003, Orkin began a 13,000-square-foot training center expansion to include a restaurant kitchen, hospital room, hotel room, supermarket layout and warehouse space for commercial pest control technicians.
Orkin’s Director of Training Craig Goodwin knows the importance of keeping employees engaged.
“Investing in our people through training truly sets Orkin apart in the pest control industry,” said Goodwin. “We are constantly improving and redesigning training programs so every Orkin technician can acquire new skills, which allows us to provide the best service to our customers.”
In addition to dedicated trainers, Orkin’s division vice presidents and region managers spend three days a week coaching employees in the field to ensure that training is effective. Management’s involvement is another way the training department guarantees that department strategies are aligned with company objectives.
“We work closely with operational managers to learn about new service offerings, such as our new service offering on mosquito control,” continued Goodwin. “In addition, our learning management system allows us to further develop competency models so we can close skill gaps.”
Founded in 1901, Atlanta-based Orkin, Inc. is a provider of essential pest control services and protection against termite damage, rodents and insects in North America . With more than 400 locations, Orkin’s almost 8,000 employees in the United States and Canada serve approximately 1.6 million customers. Orkin is a wholly owned subsidiary of Rollins, Inc., which is traded on the New York Stock Exchange (ROL). Learn more about Orkin by visiting www.orkin.com and www.rollins.com.