Three Technicians Honored for Exemplary Service, Knowledge and Teamwork
ATLANTA, May 15, 2007 – BASF Professional Pest Control named three Orkin Inc. termite technicians to its 16-member 2007 Termidor® termiticide-insecticide All-Star Technician team. BASF will honor Orkin’s Charles Gragg of Springfield, Mo., Michael Howell of Pikeville, Ky., and Rodney L. Williams of Doraville, Ga., at a special awards ceremony at the Major League Baseball All-Star Game in San Francisco on July 10.
Launched in 2006, the Termidor All-Star Technician program recognizes the significant contributions technicians make to the pest management industry. A panel of judges composed of senior BASF personnel selected the 16 winners, including Orkin’s three technicians, from a field of 100 entrants. Technicians were nominated for their exemplary customer service, knowledge of termite biology and treatment, and contributions to their pest management company.
“Orkin is proud to have three of our technicians recognized for their contributions to the national pest management industry,” said Glen Rollins, Orkin Inc. president and COO. “Charles, Michael and Rodney are true examples of Orkin’s dedication to industry-leading innovation and training, and excellent customer service.”
Gragg, a 16-year Orkin veteran and two-time President’s Club (Orkin’s top recognition program) winner, is honored to receive the Termidor All-Star award. Gragg attributes his success to the support, encouragement and training he has received at his Orkin branch. According to Springfield, Mo., branch manager Rusty Cooper, Gragg is a well-regarded problem-solver and team player with excellent customer service skills. “Charles is the best termite technician I have seen in 22 years,” Cooper said.
Technician Howell has served in both technician (termite and pest control) and sales roles during his nine years with Orkin. Pikeville, Ky., branch manager Roxie Bowling values Howell’s strong work ethic in striving to effectively treat termites at the first application. Howell’s customers also appreciate his attention to detail, as seen by the long-term relationships Howell has maintained with customers from his former pest control route.
In his six years at Orkin, Williams has developed strong customer relationships and has been recognized as a 2006 President’s Club winner. Mike Gonzalez, service manager for the Chamblee, Ga., Orkin branch, says customers specifically request Williams as their technician because he treats their property as if it is his own. Williams thrives on the challenge of finding ways to make his customers feel secure in how their termite treatment is handled. He carefully explains how he treats and then provides his personal phone number for customer questions.
Orkin’s Atlanta-based Training Center is a vital resource for informing technicians about termite treatment and preparing them to excel in customer service. Orkin leaders have invested approximately $10 million in the company’s Training Center and training capabilities, adding a 13,000-square-foot expansion in 2005, which includes a restaurant kitchen, hospital room, hotel room, supermarket layout and warehouse space for commercial pest control technicians. The Atlanta-based facility also includes a full-sized, functional house for applied learning of pest and termite control techniques. Cutaway walls and examples of all common building techniques provide trainees with first-hand examples of what they can expect to find in homes across the country. In recognition for this unique training environment, Orkin was named as part of Training magazine’s prestigious Top 125 list for 2007. This is the fifth straight year the company has been included on this list.
About Orkin, Inc.
Founded in 1901, Atlanta-based Orkin Inc. is an industry leader in essential pest control services and protection against termite damage, rodents and insects in the United States, Canada, Mexico, Costa Rica and Panama. With more than 400 locations, Orkin’s almost 8,000 employees in the United States and Canada serve approximately 1.7 million customers. Orkin is a wholly owned subsidiary of Rollins Inc., which is traded on the New York Stock Exchange (ROL). Learn more about Orkin by visiting www.orkin.com and www.rollins.com.