“The women involved in this program said they felt more confident and more knowledgeable about the industry as a result of their training and mentor relationships,” said Chandra Stephens, Rollins’ director of learning solutions and leader of the WRG pilot mentoring program. “This pilot clearly enhances the professional growth of our female field leaders in all the Rollins companies, and we plan to continue the program.”
To ensure that every initiative supports the professional development of the company’s employees, Rollins recently established a corporate learning steering committee. This team ensures each aspect of training aligns with and supports Rollins’ overall strategic business goals.
“The training program we have in place today is the result of years of examining and refining our efforts and selecting the best methods to train our employees,” said David Lamb, Rollins’ vice president of learning and media services. “We’ve blended our best practices into a comprehensive program that sets us apart from our competitors and directly supports our goal of being the best service company in the world.”
The foundation of Orkin’s blended training approach is Orkin TV, a satellite television network launched in 2006. Orkin’s expert technical instructors lead live, interactive trainings on new techniques and important public health information. Participants use a viewer response device to respond to surveys and quiz questions, and instructors can provide feedback on their performance.
The live satellite broadcasts are combined with on-the-job training and self-directed training. Employees can track their self-directed training in Orkin’s learning management system as they view videos on demand, complete interactive videos on demand and participate in other Web-based training. Certified field trainers, Orkin pest control technicians schooled in coaching and training techniques, assist employees in applying what they have learned in the satellite classes and self-directed study.
In addition, Orkin University, a multimillion-dollar training facility, is the pest control industry’s premier hands-on training center. This Atlanta facility includes a restaurant, commercial kitchen, hospital room, hotel room, supermarket, warehouse space and a full-sized, fully functional house for applied learning of pest and termite control methods. Cut-away walls and examples of common building practices provide commercial and residential trainees with firsthand knowledge of what to expect when servicing customers across the country.
About Orkin, LLC
Founded in 1901, Atlanta-based Orkin is an industry leader in essential pest control services and protection against termite damage, rodents and insects in the United States, Canada, Mexico, Europe, Central America, the Middle East, the Caribbean, Asia and the Mediterranean. With more than 400 locations, Orkin’s almost 8,000 employees serve approximately 1.7 million customers. The company serves homeowners and numerous industries including food and beverage processing, foodservice, hospitality, healthcare, retail, warehousing, property/facilities management, schools and institutions. Learn more about Orkin on our Web site at www.orkin.com. Orkin is a wholly-owned subsidiary of Rollins, Inc. (NYSE: ROL).