To ensure that every initiative supports the professional development of the company’s employees, Rollins recently established a corporate learning steering committee. This team ensures each aspect of training aligns with and supports Rollins’ overall strategic and operational business goals.
“We are constantly analyzing and tweaking our program to provide the best training methods for our employees,” said David Lamb, Rollins’ vice president of learning and media services. “The program we’ve created takes advantage of current technologies and sets us apart from our competitors. It supports our goal of being the best service company in the world.”
The foundation of Orkin’s blended training approach is Rollins TV, a satellite television network launched in 2006. Orkin’s expert technical instructors lead live, interactive training broadcasts on new techniques and important public health information. Participants use a viewer response device to respond to surveys and quiz questions in real time, and instructors can provide immediate feedback on their performance.
The live satellite broadcasts are combined with on-the-job training and self-directed training. Managers can track their employee’s self-directed training in Orkin’s learning management system as they view videos on demand, complete interactive videos on demand and participate in other Web-based training. Certified field trainers, Orkin pest control technicians schooled in coaching and training techniques, assist employees in applying what they have learned in the satellite classes and self-directed study.
In addition, Rollins University, a multimillion-dollar training facility, is the pest control industry’s premier hands-on training center. This Atlanta facility includes a model restaurant, commercial kitchen, hospital room, hotel room, supermarket, warehouse space and a full-sized, fully functional house for applied learning of pest and termite control methods. Cut-away walls and examples of common building practices provide commercial and residential trainees with firsthand knowledge of what to expect when servicing customers across the country.About Orkin, LLC
Founded in 1901, Atlanta-based Orkin is an industry leader in essential pest control services and protection against termite damage, rodents and insects in the United States, Canada, Europe, Central America, the Middle East, the Caribbean, Asia and the Mediterranean. With more than 400 locations, Orkin’s almost 8,000 employees serve approximately 1.7 million customers. The company serves homeowners and numerous industries, including food and beverage processing, foodservice, hospitality, healthcare, retail, warehousing, property/facilities management, schools and institutions. Orkin is proud to be recognized by the National Pest Management Association as a QualityPro and GreenPro-certified company, addressing not only our customer’s pest control needs, but also their concern for protecting the environment. Learn more about Orkin at www.orkin.com. Orkin is a wholly-owned subsidiary of Rollins, Inc. (NYSE: ROL).