FAQ

Frequently Asked Questions

What are the prices for your services?
Orkin’s goal is to give each customer a customized plan. Each service plan takes into consideration your home, insect problem and surrounding environment. Contact Orkin Pest Control to discuss pricing for your home.
Do you provide bed bug extermination service? If so, how much does it cost?
Getting rid of bed bugs can be very difficult. Controlling bed bugs can take time and multiple follow-up treatments. When Orkin bed bug treatment is needed, pricing will depend on the size of the area that needs treatment as well as the type of treatment. The first step in this process is to call Orkin Pest Control to request a bed bug inspection from your local branch.

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I have roaches inside my one-story home that measures 2,400 square feet. I want to know how much this service would cost me.
The conditions on each property are different. Quotes on cost of services are best handled by calling Orkin Pest Control to discuss your local prices.

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How do I find a good exterminator or pest control service provider?
At Orkin, we believe you should feel comfortable with the company you select. Your pest control company should be: 1) a qualified and licensed professional extermination company; 2) a member of national and state pest management associations; and 3) an NPMA QualityPro company. Orkin Pest Control is all three, and we would love to work with you.

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What can I expect during an Orkin Service visit?
Orkin Pest Control’s Points of Service uses a combination of the most advanced technology and methods available build a customized plan to help keep pests out of your home all year long. Each time we visit your home, we investigate, protect, fortify, keep watch, report and follow up. Your home will be treated by Orkin with products and chemicals that are approved by the Environmental Protection Agency (EPA) and deemed safe for pets and for kids. At the end of each service, we will provide you with comprehensive documentation on everything we saw and did during our Orkin inspection.

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I thought Orkin only serviced residential customers. When did you start work in the commercial area?
Orkin Pest Control’s Points of Service uses a combination of the most advanced technology and methods available build a customized plan to help keep pests out of your home all year long. Each time we visit your home, we investigate, protect, fortify, keep watch, report and follow up. Your home will be treated by Orkin with products and chemicals that are approved by the Environmental Protection Agency (EPA) and deemed safe for pets and for kids. At the end of each service, we will provide you with comprehensive documentation on everything we saw and did during our Orkin inspection.
What should I look for in a pest management provider?
While there are hundreds of pest management professionals to choose from, they are not all the same. It is important to do some homework to ensure that the pest control provider you choose can handle your pest problem. Start by asking the following questions:Does the company have a good reputation?
    • Do they specialize in commercial pest control?
    • Are they knowledgeable about my business and the unique challenges we face regarding pest control?
    • Do they have a thorough training program?
    • Do they guarantee their work?
    • Are they financially sound so they can back up their guarantee?
    • Are they licensed?
    • Are their employees security screened?
    • Are they knowledgeable about the regulatory issues in my business pertaining to pest control, sanitation and related issues?

    If you have more questions about finding the right pest control company to work with, please call Orkin Customer Service. We would love the opportunity to walk you through our services.

My current provider has been spraying my facility for a pest problem, but the bugs keep coming back. What’s the problem?
Effective pest control involves much more than just applying pesticide. To combat any pest problem, it is critical to do a comprehensive inspection of the facility to correctly identify the pest, locate harborage areas and identify possible entry points. All potential pest-entry points should be sealed. Pesticides should be used only as needed and when targeting a specific pest species. Using pesticides improperly may even cause pest infestations to worsen. For best results, you may want to consult another professional pest control company to take advantage of their knowledge and training to combat pest problems. Orkin Pest Control offers free consultations. Schedule one today.
How does Orkin’s service differ from commercial pest management programs offered by other companies?
Many companies offer a cookie-cutter approach to pest management—applying the same programs to every kind of business. But we know every industry and business is unique in its pest control needs. That’s why Orkin will design a custom treatment plan using safe methods and chemicals to exclude or help eliminate pests.
How does Orkin help prevent pests?
In addition to an intensive employee training program for commercial pest specialists, Orkin uses an Integrated Pest Management (IPM) approach to help control pests.
What is Integrated Pest Management (IPM)?
Integrated Pest Management, or IPM, is an environmentally responsible approach to pest management that takes advantage of all pest management options. At the most basic level, IPM practitioners recognize that pests seek habitats that provide their essential needs for survival, such as food, water, and shelter. By removing some of these basic elements, or by blocking access to them, IPM programs can impose a significant degree of control over pests before chemical pesticides are employed.
What kind of training and certification do Orkin commercial pest specialists undergo?
Each Orkin commercial specialist completes formal accredited class work from Purdue University and learns treatment techniques that conform to standards set by AIB International, NSF Cook & Thurber, Silliker, SQF, and many others.
If I have a pest problem between my regularly scheduled service call, how quickly will an Orkin commercial pest specialist arrive?
With Orkin Pest Control service, you’ll be assigned a direct priority phone number to our national customer service department. In the event of a pest sighting, Orkin employees can respond to the problem within 24 hours of your call or faster if your contract requires a faster service call.
What is Orkin’s Cancellation Policy??
Orkin’s Pest Control contracts run for one year, with the opportunity to renew after the first year on an every-other-month basis. After one year, the contract can be cancelled with 30-days written notice. Please call the Orkin Customer Service phone number, 1-800-Orkin-Man, if you wish to cancel your contract. A helpful hint: when cancelling your Orkin contract, please have your account number available.
You may also cancel your initial pest management contract with Orkin, within three business days of the original agreement as noted on the top of the service contract.
How does Orkin guarantee its services?
We’re so confident in the effectiveness of our program, we offer a Triple Guarantee.

24-Hour Response Guarantee

When you see a pest, you need service right away. Orkin makes it easy with a direct priority phone number to our national customer service department and to your local branch, where your request will receive a response within 24 hours.

360° Satisfaction Guarantee

After you choose Orkin, we provide a 60-day guarantee of our service. If you’re not satisfied after the first 60 days, we reimburse you in full.

At any time, if you are not completely satisfied with results of your regularly scheduled service, Orkin will provide complimentary service for up to 60 days until you’re satisfied.

If you are still dissatisfied after 60 days of Orkin’s complimentary service and you wish to cancel our service, we will pay for the first 60 days of regular service by another provider of your choice.

Reimbursement Guarantee

If your company is fined by a regulatory agency due solely to a pest infestation, Orkin will reimburse you for any fines paid, not to exceed $50,000*.

Foodservice and Hospitality Customers

Should your customer see a roach, rat, or mouse in your establishment after 60 days of service, Orkin will:

Repay, either you or the customers as appropriate, the reasonable charges incurred by the customer at time of sighting. Invite the customer back as Orkin’s guest for a meal or room charge, as appropriate.**