Orkin Commercial – Frequently Asked Questions

Choosing a Provider

What should I look for in a pest management provider?

While there are hundreds of pest management professionals to choose from, they are not all the same. It is important to do some homework to ensure that the pest control provider you choose can handle your pest problem.

Start by asking the following questions:

  • Does the company have a good reputation?
  • Do they specialize in commercial pest control?
  • Are they knowledgeable about my business and the unique challenges we face regarding pest control?
  • Do they have a thorough training program?
  • Do they guarantee their work?
  • Are they financially sound so they can back up their guarantee?
  • Are they licensed?
  • Are their employees security screened?
  • Are they knowledgeable about the regulatory issues in my business pertaining to pest control, sanitation and related issues?

Learn more: How to Choose a Pest Management Provider for Your Regional or National Operation

Effective Pest Control

My current provider has been spraying my facility for a pest problem, but the bugs keep coming back. What’s the problem?

Effective pest control involves much more than just applying pesticide. To combat any pest problem, it is critical to do a comprehensive inspection of the facility to correctly identify the pest, locate harborage areas and identify possible entry points. All potential pest-entry points should be sealed. Pesticides should be used only as needed and when targeting a specific pest species. Using pesticides improperly may even cause pest infestations to worsen. For best results, you may want to consult another professional pest control company to take advantage of their knowledge and training to combat pest problems.

Orkin Pest Control offers free consultations. Schedule one today.

The Orkin Difference

How does Orkin’s service differ from commercial pest management programs offered by other companies?

Many companies offer a cookie-cutter approach to pest management—applying the same programs to every kind of business. But we know every industry and business is unique in its pest control needs. That’s why Orkin will design a custom treatment plan using safe methods and chemicals to exclude or help eliminate pests.


How does Orkin help prevent pests?

In addition to an intensive employee training program for commercial pest specialists, Orkin uses an Integrated Pest Management (IPM) approach to help control pests.


What is Integrated Pest Management (IPM)?

Integrated Pest Management, or IPM, is an environmentally responsible approach to pest management that takes advantage of all pest management options. At the most basic level, IPM practitioners recognize that pests seek habitats that provide their essential needs for survival, such as food, water, and shelter. By removing some of these basic elements, or by blocking access to them, IPM programs can impose a significant degree of control over pests before chemical pesticides are employed. Learn more about Integrated Pest Management (IPM)IPM and Orkin’s Commercial Services

Training & Certification

What kind of training and certification do Orkin commercial pest specialists undergo?

Each Orkin commercial specialist completes formal accredited class work from Purdue University and learns treatment techniques that conform to standards set by AIB International, NSF Cook & Thurber, Silliker, SQF, and many others.

Response Time

If I have a pest problem between my regularly scheduled service call, how quickly will an Orkin commercial pest specialist arrive?

With Orkin Pest Control service, you’ll be assigned a direct priority phone number to our national customer service department. In the event of a pest sighting, Orkin employees can respond to the problem within 24 hours of your call or faster if your contract requires a faster service call.


What is Orkin’s Cancellation Policy?

Orkin’s Pest Control contracts run for one year, with the opportunity to renew after the first year on an every-other-month basis. After one year, the contract can be cancelled with 30-days written notice. Please call the Orkin Customer Service phone number, 1-800-Orkin-Man, if you wish to cancel your contract. A helpful hint: when cancelling your Orkin contract, please have your account number available.

You may also cancel your initial pest management contract with Orkin, within three business days of the original agreement as noted on the top of the service contract.


How does Orkin guarantee its commercial services?

We’re so confident in the effectiveness of our program, we offer a Triple Guarantee.